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Didn't install correctly, and apparently won't uninstall correctly.  XML
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Aricapi


Joined: 12/21/11 05:53 AM
Messages: 1
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I'm having the exact same problem too! I downloaded the patches too, I wonder if that was the problem?
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AminePocky


Joined: 11/20/11 06:43 AM
Messages: 6
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I already posted this on a different thread.. but I'll copy and paste it here aswell.

Ok, I got my brother to have a look at my game and he finally figured out how to get it to uninstall.
He found the file in my computer and changed the name so that the computer would not recognise it and think that it had not been installed. I reinstalled my sims 3 base game, once that was fully installed, I ran the latest patch (Patches can be found here - http://www.simprograms.com/the-sims/the-sims-3/the...-3-patches
/patches-the-sims-3/
)
After the patch was done, I began installing all my Sims 3 games again.. in order of purchase.
My game now works.. although it does run a little slow...

Other information on uninstalling it can be found here - http://www.moreawesomethanyou.com/smf/index.php?PH...opic=16227
.msg467134#msg467134



Hope this helps!
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Jrockmuse


Joined: 12/29/11 01:44 AM
Messages: 1
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Which file did he locate? Where? I am for real having this issues D:


The launcher won't recognize, Suddenly, that it's installed and I try to uninstall it and it says it does, but the cino and such won't go away and won't uninstall D: hALP!
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jokerninja


Joined: 12/18/11 06:16 PM
Messages: 1
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this is gonna a lot of typing, and a lot of reading on your part, but I wanna help you guys play your new game. and there are a lot of steps to take but it's well worth it.

hey guys, I know this is a couple days late but I think I have a solution to this problem.
the problem:

I just got the sims 3 pets limited edition for Christmas and I had the exact same problem. it froze when, after "installing" the game, i clicked yes to install the latest version of origin. I shut my computer off and then I couldn't play the game or uninstall it.
the solution:

so I opened up the readme file for the game and skimmed it until I read that you don't need a disk if you launch the game from origin, which somehow managed to completely install on my computer after the game didn't. to get onto origin, you can use your email and password you use for this website to login. now origin might take a minute or two to come up and you might not be able to type or click anything but just be patient, I promise it will work eventually.
the directions:

after logging, click the question mark. there should be a search box in the top right hand corner. in that search box just type "sims 3 pets". there should be four choices first, click the fourth one. (I tried to put a picture in here for you guys but I couldn't figure out how). so just don't scroll down to see other choices, click the one that says "The Sims 3: Pets Manual Uninstall". once you click it, before what it tells you to do, it should say "2 of 25 people found this article helpful". if you see that, you're looking at the right article. there's a list of stuff you should do. I didn't need to "backup the save data" because I couldn't play the game to begin with so I didn't have save data. and if you don't, all of the custom content on the launcher will be fine too, I promise. for those of you who can't get on origin, I'll copy an paste everything here because I know how badly you guys wanna play your new sims game

Backup the save data:
1. Click the Start button and select Documents
2. Select the Electronic Arts folder
3. Right-click the Sims 3 folder and select Cut
4. Right-click on your desktop and select Paste
5. To restore your Sims 3 save games and settings, move this folder back into the Electronic Arts folder
that stuff is optional like I said earlier.

Delete the game files (in the default location):
1. Click the Start button and select Computer
2. Select the C: drive folder
3. Select the Program Files folder
4. Select the Electronic Arts folder
5. Right-click the Sims 3 Pets folder and select Delete

now this next part is also optional but it is strongly recommended (by me, origin, and my mom - who wouldn't stop bothering me until I actually completed it) that you complete it because there is a possibility that your computer could start to operate improperly.
(Warning: Changes to the registry can cause your computer to operate improperly, so please follow these instructions exactly as they are written.)
Backing up the registry:
Perform the steps listed below to back-up the registry so that should something go wrong, you can restore your system back to a working state:
1. Click the Start button (Windows button on Windows Vista) on the Windows Taskbar.
2. Click Run.
3. Type regedit into the available text field, and click OK.
4. Select File, then Export
5. Select All under Export Range.
6. Type backup into the File name field, and click Save.

this part is going to seem very long but it only takes a couple minutes. READ the directions CAREFULLY though, I never read anything carefully so I just wanna warn you people out there that are like me.
Delete the registry keys:
1. Expand the HKEY_LOCAL_MACHINE folder
2. Expand the SOFTWARE folder
3. Expand the Electronic Arts folder
4. Expand the Sims folder
5. Right-click the Sims 3 Pets folder and select Delete
6. Collapse the Electronic Arts folder
7. Expand the Sims folder
8. Right-click the Sims 3 Pets folder and select Delete
9. Collapse the Sims folder
10. Expand the Microsoft folder
11. Expand the Windows folder
12. Expand the CurrentVersion folder
13. Expand the Uninstall folder
14. Right-click the {C12631C6-804D-4B32-B0DD-8A496462F106} folder and select delete
15. Collapse the Microsoft folder
that didn't take too long, right?

this next part is short and easy. but once again, read carefully.
Delete the uninstall files:
1. Click the Start button and select Computer
2. Select the C: drive folder
3. Select the Program Files folder
4. Select Tools, then Folder Options, then View, then select "Show hidden files and folders"; you may need to press the Alt key to make the Tools option appear
5. Select the InstallShield Installation Information folder
6. Right-click the {C12631C6-804D-4B32-B0DD-8A496462F106} folder and select delete












you should be all done now. all you have to do is install the game. if you have origin, I would suggest you install it from there. in order to find the game in your origin, you have to register it with this website - on your page - first. once you do that you can go into origin and install it. you might have to download it first which took and hour or two on my computer so you really have to be patient but you should be able to play your game.

well guys, it's finally time to stop reading. I know it seems like a lot to do but it's really not and it's worth it. so I hope it helps you guys like it helped me. good luck!
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AnnabelleHemsley


Joined: 12/29/11 04:00 PM
Messages: 2
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just a tip for you all with the same problem, don't unistall your other exp. packs, i did that and the one that i wanted to uninstall still didnt uninstall.

i have the same problem as everyone else, maybe the game itself is corrupt.

any help is appriciated
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AnnabelleHemsley


Joined: 12/29/11 04:00 PM
Messages: 2
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THIS WORKS, FOLLOW THE STEPS FROM jokerninja IT WORKS! THANKYOU SO MUCH!
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AminePocky


Joined: 11/20/11 06:43 AM
Messages: 6
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Jrockmuse wrote:Which file did he locate? Where? I am for real having this issues D:


The launcher won't recognize, Suddenly, that it's installed and I try to uninstall it and it says it does, but the cino and such won't go away and won't uninstall D: hALP!



Sorry that it took me so long to get back to you. My brother changed the sims 3 pets file name.. so first you have to track down the file on your computer... which is the tricky part.
Try Jokerninja's steps.. there is alot more information there, sorry I can't be of much help. My brother didnt really tell me much about what he did to get the game working (Only the basics). But from what I've learnt.. let the game fully install, even if it looks like it's frozen. Let it fully install! >.<
Good Luck.
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Teamedwarad4eva


Joined: 01/22/12 07:32 PM
Messages: 1
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Same thing happend to me i even took my computer in to get it checked out and they said notheing was wrong. and i have been trying and trying to get it to uninstal but it just wont! and i am getting soooooooooooooooooo stressed out! someone plz help im desprate!!!!
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daretofallup


Joined: 11/10/10 11:59 PM
Messages: 4
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@jokerninja: When deleting the registry keys, I had no Electronic Arts folder in the SOFTWARE section. Do you have any idea why?
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knomie2


Joined: 11/24/09 08:56 AM
Messages: 4
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Thank you sooooo much jokerninja you saved me from taking my computer to the computer store you also saved my $100
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RubyRedHair


Joined: 04/13/12 07:00 PM
Messages: 1
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You could try a free program called CCleaner, which basically allows you to manually uninstall programs and/ or Expantion Packs: Download it from: http://www.piriform.com/ccleaner (Or just google it)
1. Open CCleaner
2. Go to tools
3. Select the relevant program
4. Click run uninstaller
It should then work itself out from there, hope this helps!
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ninja12000


Joined: 04/19/12 09:51 AM
Messages: 1
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omg same here i just got my game yesterday and i already had the game so im going to call the company today and find out wats wrong

This message was edited 1 time. Last update was at 04/19/12 09:54 AM

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emilynool12


Joined: 06/14/12 12:07 AM
Messages: 2
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I'm having the same problem someone please help
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emilynool12


Joined: 06/14/12 12:07 AM
Messages: 2
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i love sims 3
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jerarice98


Joined: 06/18/12 01:37 AM
Messages: 1
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I know this might be a little late, but I had the same frustrating problem. When I tried to do the step-by-step solution from jokerninja I was missing a folder. So I googled program uninstaller cleanup and got this http://www.revouninstaller.com/revo_uninstaller_uninstall_featu
res.html
and it did the trick!!! I highly recommend it. When it says it found left over folders, delete all the EA stuff.

Good luck, and happy simming!
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