Troubleshooting/Help threads and articles for updates 1.9/2.4 and 1.10/2.5/3.1

This message was edited 6 times. Last update was at 02/10/10 09:35 PM

Hi all,

Here are some troubleshooting and help articles and threads that may help with issues concerning the Feb 2nd update. Thank you for bringing these to our attention while we look into them. Also, huge thanks to those who are helping fellow Simmers.

Before installing an update, it's a good idea to run through this checklist:
Checklist

If you are getting an error message telling you that your TS3 base game is incompatible with the current EP and are not able to update, try these steps:

From SimGuruCollin:

Please make sure that your base game patches as well as World Adventures. To do this go to

C:\Program Files\Electronic Arts\The Sims 3\Game\Bin and look in the skuversion.txt

Be sure not to change any data in there but your sku version should read 1.9.xxxxxx etc. if it is not 1.9, you may have opened the launcher before the base game patch was triggered. If this is the case, open task manager and make sure there isn't a patch running in the background. If there is, click on it and click "End Task". The next time you open your launcher you should be prompted to patch your game to 1.9 which will make it compatible with the 2.4 World Adventures update.

If you have an issue after updating 1.9/2.4, see this thread and give details on the problem, if you have CC, and your DxDiag (thanks to playermarko456)
http://forum.thesims3.com/jforum/posts/list/167785.page

If you have an issue during or after updating to 1.10/2.4/3.1, you might find solutions in this thread. If not, please provide details on the problem, if you have CC, and your DxDiag (thanks to janko1031)
http://forum.thesims3.com/jforum/posts/list/170324.page

Direct links to updates 1.9/2.4 (thanks to Sassy0984)
http://forum.thesims3.com/jforum/posts/list/167572.page

Checklist before loading (thanks to Uzone27)
http://forum.thesims3.com/jforum/posts/list/136489.page#top

Step by step clean install (thanks to Uzone27)
http://forum.thesims3.com/jforum/posts/list/0/140582.page

NVIDIA Driver + Game Launcher Crash
http://forum.thesims3.com/jforum/posts/list/140337.page

Responsible Modding:
http://forum.thesims3.com/jforum/posts/list/78530.page

Master Help Thread
http://forum.thesims3.com/jforum/posts/list/3714.page

How to recover corrupted saves after experiencing Error code 16:
http://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_a
dp.php?p_sid=krqXBOTj&p_accessibility=0&p_redirect=&p_faqid=23
834

How to do a manual un-install:
https://easims.custhelp.com/cgi-bin/easims.cfg/php...user/std_a
dp.php?p_faqid=22226

EADM help:
https://easims.custhelp.com/cgi-bin/easims.cfg/php...ZXh0PWVhZG
0*&p_li=&p_topview=1

Customer Support Home Page:
http://help.thesims.com