The Sims 3 Store FAQ

Sim Připojen: 21/05/09 20:23 Zprávy: 188 Off-line

1. How do I get started using The Sims 3 Store?
To use The Sims 3 Store you need to first product register your game on the site. Once you product register, you can obtain your 1000 SimPoints granted to you with the purchase of your game during the registration process, or at a later time by visiting your "My Account" areas on the Store and Community sites.

2. What are SimPoints?
SimPoints are our virtual currency that is used to purchase items in the store. They are purchased in different sized bundle amounts using real currency.

3. Can I use my existing EA.com account?
Yes, you can. Log in using your existing EA.com account and you will be asked to complete the remaining registration steps so you can use the Store.

4. What types of credit cards/payment methods can I use?
The Sims 3 Store accepts Visa, MasterCard, American Express, PayPal, national credit cards, and Cash Cards (available in North America only). Please note that not all of these payment methods are available in every locale. We will be adding in additional payment methods and currency support on the site as they become available.

5. What countries does The Sims 3 Store support?
The Sims 3 Store is supported in twenty six different locales worldwide, and some locales are supported in more than one language. Supported countries are Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, Greece, Hungary, Italy, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, United Kingdom, Ireland, and the United States.

6. Does The Sims 3 Store support Mac users?
Yes, we do. However, you’ll need to first patch your game to use the Store and the Exchange. If you haven’t done so already, please update your game by following the steps in your Launcher or by visiting the Sims3.com site.

7. What is Riverview?
In addition to the town included in your game, Riverview is an additional town that is free to download for product registered users on The Sims 3 Store.

8. What items are exclusive on The Sims 3 Store?
All items are exclusive on The Sims 3 Store.

9. What are Sets?
Sets are groups of items for sale together (like a bundle). Purchasing a set of items is cheaper than buying all of the items individually, or a la carte.

10. Where can I find out more information about Cash Cards?
You can find more information on Cash Cards here:
http://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_a
dp.php?p_faqid=20557

11. How can I contact Customer Support?
You can contact Customer Support here under "Support Links":
http://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/home.
php?p_sid=ZSRviUyj&p_accessibility=&p_redirect=&p_lva=20557

12. Can I re-download the items I've purchased from the Store?
Yes! Just go to your Purchase History in your My Account from the Store page. You can re-download your purchased items as many times as you need!

13. Can I upload re-colored items I bought from The Sims 3 Store to The Exchange?
You may, but only members who also own those items will be able to see them in their game when they download them.

14. I've downloaded an object from The Exchange that contains something from The Sims 3 Store, but I don't own anything from the Store. Does that mean I got it for free?
No. If you download a Lot or Sim containing content from The Sims 3 Store, but you currently don't own any Store items, they will be automatically be replaced with an item from the base game.

15. What do I do when my download stops midway during downloading or if my connection is suddenly closed?
- Wait and watch for the thumbnail of the item and total size to appear.
- If the download is stalled, close the Launcher. Delete the sims3pack file and restart the Launcher and try to download item again.
- For items from the Store, use the Purchase History in your account to re-download items.