Additional workarounds: If you are still experiencing this issue with the game and have tried the above suggested workarounds, it is recommended that you back up your game and that all EPs and Base game be uninstalled then reinstalled.
Another suggested workaround is to delete the version.tag file from your Documents folder. After that, try to update/start the Launcher.
For our Simmers who are still encountering messages about their Base Game being incompatible after attempting previous methods, please try the following steps. **updated 02/18**
- Open the launcher
- Hover the mouse cursor over the icons in the bottom left corner of the Launcher
- Write down the version numbers displayed
It is only necessary for your latest released pack and Base Game to be up to date. You will want to make sure the latest release pack and Base Game, match the following numbers:
Base Game = 1.19.44
World Adventures = 2.15.4
High-End Loft Stuff = 3.10.4
Ambitions = 4.7.4
Fast Lane Stuff = 5.5.4
Late Night = 6.2.4
Outdoor Living Stuff = 7.0.55
No need to feel overwhelmed by the amount of numbers, you just want to make sure Base Game and the latest released pack match the those above. For example, if you had Base Game, World Adventures, and Ambitions, you would want to make sure my Base Game was at 1.19.44 and Ambitions was at 4.7.4. There is no need to worry about World Adventures installation.
Custom Content is all Sims content that did not come from an official The Sims 3 Update, The Sims 3 Store, Expansion Pack, or Stuff Pack. Custom Content is created by 3rd Party Developers that are not regulated by Electronic Arts or The Sims 3 Development Team and may not work with new updates. Custom Content may cause the game to behave unexpectedly or not function entirely.
To disable your custom content, undo whatever you did to install this content to get your game back into an unmodified state. If you placed it in a Sims 3 directory folder, move it to a new folder that is outside your Sims 3 file directory. Your Sims 3 file directory can be found using the paths listed below:
Windows File Directory: C:\Documents and Settings\USER\My Documents\Electronic Arts\The Sims 3
Mac File Directory: User/Documents/Electronic Arts/The Sims/
Once you have installed the official update you may re-enable your custom content. If you experience problems, disable it again until the 3rd party developer updates their content to work with the official Update, Expansion Pack, or Stuff Pack.
Step 2: Back Up your Save Files
It’s always a good precaution to back up your save files before installing an Expansion Pack, Update, or Stuff Pack. To do this, copy the “.sims3” folders found in the Saves folder onto your desktop or another file directory.
Your Sims 3 Saves folder can be found using the paths listed below:
Windows File Directory: C:\Documents and Settings\USER\My Documents\Electronic Arts\The Sims 3\Saves
Mac File Directory: User/Documents/Electronic Arts/The Sims/Saves
After the Update is installed, run the game to verify your saves still function correctly.
Step 3: Let the Update Complete Entirely
Updates can sometimes be rather large and may take a while to download and install completely. Canceling the update before it has completed may cause unexpected problems, so it is always best to let it finish entirely. Do not close the Launcher until you have confirmed the update is completely installed, as this will cancel the update.
This message was edited 4 times. Last update was at 05/10/12 04:08 PM