I finally got a reply this morning, they said that they were sorry for the inconvenience and they are working on the issue and then he gave me a new code for my game and registered it for me, and it is showing as registered on my page now.

Thanks for letting us know.

Hopefully they find another way to fix this too, because this is so odd.

hello everyone!
i am having the exact problem! i keep trying,but it wont work!
if anyone has any information...please leave me a comment!
THANKS! megan x

They finally fixed my issue, My suggestion is to contact them as I have by email, via, chat and by phone. Don't let up until they fix it that what I have done and now its fixed.

Bookworm68 wrote:I finally got a reply this morning, they said that they were sorry for the inconvenience and they are working on the issue and then he gave me a new code for my game and registered it for me, and it is showing as registered on my page now.

yep that's what they did for me also.

I got an email saying that they hadn't yet fixed the problem and that I should try and re-register in 3 to 4 days however, immediately behind that email, I had an email saying "Thank you for registering The Sims 3 Fast Lane!" I don't see the little icon in the "My Games" area of my profile so I'm not sure if it's registered or not. They told me it was, then it wasn't, now the email says it's registered. Uh .......

Hello I have the same problem too. And when I contacted EA, I got 2 emails and both of them had the same message but from different senders. and here's what it says:

Thank you for contacting Electronic Arts.

I understand you're having problems with the game, and we apologize for the inconvenience that this has caused you.

Unfortunately, our engineering team is trying to resolve this issue. They are working to address it as soon as humanly possible, but I don't have an estimated time of resolution right now. Please give us a little more time to get it resolved, and try again later. .

If you have any questions about this material or have any additional questions about your issue, please let us know.

Now I don't know what to do next.

I too have this issue, not with only one new CD but two and both were from Walmart

I have experienced the same problem. I received the same message as Biban as well as the four day closure message. I hope that it's resolved soon because it's more than a little annoying.

Update: I received an e-mail that my game has been manually registered. I checked my page and the icon is there.

I had the same problem today when registering Fast Lane. I had to enter my code four times, on the fourth try it was accepted. I also got this when I registered Generations last May.

prova med att ändra v till u elr u till v det funkar kanske

I was hoping with the new my page it would come with an update with this issue but unfortunately not.

I just bought and installed it. It first said that I had an issue with my game not registering and then I put in the Master Suite game that I had beforehand and it registered my Fast Lane game. I guess that they got it to work when I had to put in the Master Suite CD in instead of Fast Lane for it to play.

Invalid code says to me.. Why???

I reported this on Christmas Day, that my new game in a sealed box, would not register and saying it was an invalid code.

I received an email from EA to say they were registering this to my account. This still has not happened. I have tried to register this again today 4 times and still keep getting an invalid code. None of the reasons (what does this mean? in red) listed are true in my case.

Please, could someone at EA, please sort this out.