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"For security reasons, the registration code for your game has been deactivated"  XML
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IkuDiana


Joined: 12/16/10 01:06 AM
Messages: 25
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I keep getting this error message over and over regardless of what customer service tells me to do. It's the most annoying thing ever because I bought The Sims 3 in October, and tried downloading it in November and ever since.. I've been having these problems. I've been talking to customer service for nearly 3 months now, which is ridiculous. I'm downloading the game through EADM.. I don't know if this is the problem. but with all this headache I won't be satisfied if they give my money back. I've spent all this time following their instructions and raising my blood pressure for nothing?? And I still want to play Sims. If they can't fix this can I just ask them to send me a DVD? Because I'm like catastrophically angry and frusterated.. I've never had soooo many problems trying to get a product to work EVER.

This is the error message below. Right when I click the "Play now" button on The Sims 3 welcome screen, it appears. I've had to re-install the game many times and each time I press the button I feel excited like I could be able to play, and then get really let down. Especially since The Sims 3 takes hours to download and install... its not a good feeling at all.

"Important Message! For security reasons, the registration code for your game has been deactivated. Please refer to your customer service website to resolve this issue."

Please, if you have any idea how to fix it.. and what my options are with this, please please tell me. Thanks a lot.

This message was edited 3 times. Last update was at 02/04/11 04:06 PM


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Mondain38


Joined: 06/06/09 09:18 AM
Messages: 212
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I think I know why you keep getting this message. It's because someone else is "sharing" your registration code. This begs the question: "How can another person be 'sharing' your registration code?" Simple, really. A warez site somewhere has generated a series of "serialz" for The Sims 3 so that selfish people can download and play this game for free ! Unfortunately for you, one of these "serialz" just so happens to match your own game's serial number (registration code). I'm afraid that you have no choice but to re-buy "The Sims 3". This time, I'd suggest that you buy the DVD from a store.

A similar phenomenon has been known to occur with people who use Windows Vista. Warez purveyors typically use a "keygen" to generate spoofed product keys for their "customers" (you know, those selfish people who download and run Windows Vista for free) to use to activate Windows. Unfortunately, when one of the generated "serialz" matched someone's *actual* Windows Vista Product Key, then both the warez copy of Windows and the genuine copy with the same Product Key would be automatically deactivated remotely by Microsoft. Both copies of Windows Vista would then go into "Reduced Functionality Mode".

Glossary of Terms Used

Warez: Pirated software.

Keygen: Software used to generate spoofed registration codes/product keys/software serial numbers.

Serialz: Spoofed software registration codes/serial numbers/product keys.

This message was edited 3 times. Last update was at 02/04/11 04:45 PM


Please follow this link to view my page, which includes my blog! http://www.thesims3.com/mypage/Mondain38
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nickibitsward


Joined: 05/16/09 10:18 PM
Messages: 1505
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Hi: you can try asking for a physical copy instead. They did that for me once when I made a mistake and ordered the download version but I hadn't already downloaded it so I'm not sure what their response will be.
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IkuDiana


Joined: 12/16/10 01:06 AM
Messages: 25
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Mondain38 wrote:I think I know why you keep getting this message. It's because someone else is "sharing" your registration code. This begs the question: "How can another person be 'sharing' your registration code?" Simple, really. A warez site somewhere has generated a series of "serialz" for The Sims 3 so that selfish people can download and play this game for free ! Unfortunately for you, one of these "serialz" just so happens to match your own game's serial number (registration code). I'm afraid that you have no choice but to re-buy "The Sims 3". This time, I'd suggest that you buy the DVD from a store.

A similar phenomenon has been known to occur with people who use Windows Vista. Warez purveyors typically use a "keygen" to generate spoofed product keys for their "customers" (you know, those selfish people who download and run Windows Vista for free) to use to activate Windows. Unfortunately, when one of the generated "serialz" matched someone's *actual* Windows Vista Product Key, then both the warez copy of Windows and the genuine copy with the same Product Key would be automatically deactivated remotely by Microsoft. Both copies of Windows Vista would then go into "Reduced Functionality Mode".

Glossary of Terms Used

Warez: Pirated software.

Keygen: Software used to generate spoofed registration codes/product keys/software serial numbers.


But they've changed my license key a couple times already, and I still get the same problem. I don't use a keygen since I downloaded the game from EADM. They say that my code is still valid, too... so why do I keep getting this error?

I recently sent them a response, and if they still don't have the answer to get my game to work I'll ask for them to send me a physical copy instead, like nickibitsward said.

This message was edited 2 times. Last update was at 02/04/11 04:48 PM


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bob007


Joined: 06/02/09 08:05 PM
Messages: 9807
Location:Chicago
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If you dl'd thru EADM then EA KNOWS who paid for the game. Do you have the charge or debit that you paid for it? You should have also have an email with the game key. Are you using the key that is in EADM when you click the small i icon? If EA customer service can't resolve this issue I'd go on line to the better business bureau and file a complaint. There's always small claims court.

After they changed the key did you use a registry checker like ccleaner? The registry key may not be cleared when you uninstall.

This message was edited 1 time. Last update was at 02/04/11 05:04 PM


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