Replying here as well since I cannot use the "Email Us" link on the support site. It asks to login but my login does not work. Yes, I do have an EA account and yes, I've already successfully updated my password and can log into my EA account. I just can't email support.
this may be a part of the problem but by all means may not solve all...I found my firewall was not allowing http://www.sims3.com and was blocking access but when i added the address and made an allowance for them I was able to download riverview and the prius.... but not the other downloads (have no problem with the exchange except when it entails premium content i have yet been successful in downloading any tweaked versions will not download either they may show up but they wont load into the game) i am still having issues with the vintage car and the european car and have not been able to get them downloaDED AT ALL..scl... i have had the game 2 weeks plus and it is rather annoying to have to expend this much effort for a game! In this day and age with all that is going on it is nice to crawl into Simlitude for a little escape .... not another nightmare! Hope this helps someone out a little bit. I keep looking to see if anyone has figured out the definitive answer to the problem with downloads period! Refreshing thought!