Where's my free simpoints??

I became a member here before i bought the game.
Once i bought it i registered the game and went to redeem my points.
i clicked the button that said redeem points or whatever, filled in everything, it said something like congrats on getting your points and then when i went to the store 'you have 0 sim points'
what happened?

same here..I swear I will never buy this game anymore in future.