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"There was an error while downloading content. Please see the Log for more details."  XML
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chococat9


Joined: 06/05/09 12:19 PM
Messages: 657
Location:I'm sittin' at a bar on the inside. Waitin' for my ride on the outside...
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I don't have Generations yet, but I installed the latest updates. My game version reads 7.3.2.011037.

I've been downloading the rewards for sharing memories, but when I tried to download the last one I unlocked I get this error and now I can't download anything off of my purchase history page.

I don't have any mods or 3rd party content.

Does anyone know where this Log is that has more details?

EDIT: Does anyone actually know what's going on here? Or have a fix for not being able to download from the store?

EDIT2: Well, my items finally downloaded, but it seems other people are still having trouble with downloading from the store.

This message was edited 2 times. Last update was at 06/15/11 06:27 AM

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Arachne


Joined: 06/04/09 01:39 AM
Messages: 117
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I think it's the Sims3LauncherLogFile.log.

I just got the same message as you when I tried to download my Generations registration rewards. The message in the LauncherLogFile is "2011/06/11|02:49:49|OFB-SIM3:35966|Store Download Failure. Download manifest server error.||||"

I'm guessing this is a problem on the Store's end.
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chococat9


Joined: 06/05/09 12:19 PM
Messages: 657
Location:I'm sittin' at a bar on the inside. Waitin' for my ride on the outside...
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Ah. Thanks. I don't see what would be so hard about them making the error message read: "Our servers are down. Please try your download again later."

Why cause me further confusion about what's going on?

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chococat9


Joined: 06/05/09 12:19 PM
Messages: 657
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So it seems now that the only items I can't download are the hot tub achievement gift and the new ford focus. Has anyone else been able to download these?

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Simtastic27


Joined: 06/05/09 12:36 AM
Messages: 13
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It's good to know that it is not just happening to me. I can't download anything from my purchase history except an outfit reward for sharing memories. I hope this gets fixed soon.

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Tenri


Joined: 12/27/09 11:45 AM
Messages: 179
Location:Eastbourne
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I'm only getting an error message when trying to download the registration rewards. Glad to see it isn't only me, though.

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Dblue055


Joined: 07/18/09 08:07 PM
Messages: 1222
Location:EVERYWHERE
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Thanks everyone I thought I was the only one getting this error. I tried to down load a memories reward and got the same message,but I did get to load a gift I received. So I am guessing it's the memories that is messed up. I just checked on my memories and it's not even on my page anymore.

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chococat9


Joined: 06/05/09 12:19 PM
Messages: 657
Location:I'm sittin' at a bar on the inside. Waitin' for my ride on the outside...
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I've been able to download some of the memory gifts, but not all. Hopefully, It's just something going on that they'll fix soon.

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Mistress_hydro


Joined: 02/13/11 06:24 PM
Messages: 494
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i hope they fix it soon. i was worried about the same problem. i only got the leotard and i cant even get the new ford 2012 pack.
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chococat9


Joined: 06/05/09 12:19 PM
Messages: 657
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I wish EA was better about communicating with us. I also play World of Warcraft and they actually use their forums to communicate with the players. They post any known issues or bugs and make constant updates. It's also a lot easier to contact customer support. Any time I've tried with EA I'd get some moron that had no information at all.

I just think if they would take The Sims and add that level of customer service...well, then they could probably take over the world.

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simgirl542


Joined: 12/04/10 03:51 AM
Messages: 401
Location:San Francisco Bay Area
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I got the same message last night when I tried to download the new Ford Focus Neon Lights Set.

Are you a simmer and a Twilight fan? Come join my Facebook group
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DBDragoner


Joined: 06/11/10 07:01 PM
Messages: 17
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I can't download the memory rewards, the generation registration reward, or the ford package. I was able to download memory rewards yesterday. The store has to be down. Why don't they say that. Hope they fix it soon.
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LilyNadine


Joined: 05/31/11 07:34 PM
Messages: 19
Location:Somewhere in Alfred's Stomach.

... Hmm... I tried to download Barnacle Bay earlier and couldn't. I was able to download the Focus without a problem (but that was yesterday.)

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vanGrunsven


Joined: 01/15/11 09:09 PM
Messages: 1
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I can't download Barnacle bay and the Generations gift :S
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Kittybabez


Joined: 06/06/09 03:35 PM
Messages: 3
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I can't download anything!
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