Verified Incompatibility with the G33/G31 Graphics Card

This message was edited 11 times. Last update was at 10/18/11 10:04 PM

Go to my studio to see another example.

At first I thought it was just the drivers being out of date. After checking and upgrading what needed upgraded the demo was still as glitched as ever. It wasn't until a few days after that I found someone else with the same graphics chip, the Intel G33/G31 Express Chipset Family, with the same issue. For me this sent up red flags. It could very well be just the demo, but there is a possibility it might be in game as well. The chip has played Sims 3 and all of the expansions, so that shouldn't be a problem. I'm just here to point out the possibility to anyone. That way if there is a problem it can hopefully get fixed. Having to end getting the new EPs because of a problem with a certain graphics card isn't exactly ideal. I will still be getting the game, but it'll feel like wasted money if this issue carries over.

On the bright side the other that had this same issue has Windows 7 and I have Vista. This means it isn't just a problem with Vista. Before anyone asks neither of us has any custom content so that isn't the problem.

Edit: G33/G31 Glitch - 4
Nvidia GeForce 6200 Glitch - 1
Nvidia GeForce 6150SE Glitch - 1
ATI Radeon Xpress 1250 Glitch - 1

Edit2: It seems the Nvidea 6200 has a similar problem.

Edit3: The Nvidia GeForce 6150SE doesn't render the heads of the cats and dogs properly, instead going grey. The ones loaded upon selecting what to create/upon CAP start up seem fine though.

Edit4: The ATI Radeon Xpress 1250 doesn't work either.

I also have G33/G31 on my computer.
And it runs all the exspansion and stuff packs with no Mod or CC.
I have updated my drivers and also use Vista.
My pets also look distorted too

This message was edited 1 time. Last update was at 09/28/11 05:00 PM

MsYoung965 wrote:I also have G33/G31 on my computer.
And it runs all the exspansion and stuff packs with no Mod or CC.
I have updated my drivers and also use Vista.
My pets also look distorted too

So the number is up to three now. Hopefully they'll fix it.

Here is a bump for you guys. This explains why only some have distorted Pets in CAP. Thanks for the info.

Drat. I deleted the CAP. But I am wondering if someone without that graphics card were to download your distorted horse if it would show up fine?

are there plans by EA to make pets compatable with these cards? I have a slim tower, which cannot be upgraded when it comes to a video card because of the fact that there is no power supply on the market strong enough that can fit into a slim tower to power the card, and cant even add more cooling to it to take into account the increased heating.

Make that four people.
Everything in my PC is updated but my pets still look crazy.

This message was edited 1 time. Last update was at 09/29/11 11:24 PM

SimsVIP_Admin wrote:Here is a bump for you guys. This explains why only some have distorted Pets in CAP. Thanks for the info.

And people didn't want to believe me when I said it was probably a graphic card issue. ;P

In any case, it may not be such a simple matter of asking EA to "fix" the problem. If a card is incompatible, it's incompatible. You may have been able to play previous expansions, but the pets and their details may require a stronger card. I'm not expressly familiar with that particular chipset, though; is it a newer one, or extremely old? If it's an old card, you may just have to accept the fact that computer components eventually need to be upgraded to keep up with newer games. However, I will admit that if it is indeed an incompatibility issue, EA needs to update their system requirements.

how can I see what grafic card I have?

This message was edited 3 times. Last update was at 09/30/11 12:38 AM

Thanks to everyone who's trying to keep this active.

Druscylla wrote:Drat. I deleted the CAP. But I am wondering if someone without that graphics card were to download your distorted horse if it would show up fine?

Maybe. It'd be interesting if it did.

CMWarren wrote:are there plans by EA to make pets compatable with these cards? I have a slim tower, which cannot be upgraded when it comes to a video card because of the fact that there is no power supply on the market strong enough that can fit into a slim tower to power the card, and cant even add more cooling to it to take into account the increased heating.

Honestly I have no idea. I hope they will, but if they don't they need to update their information on compatibility.

StarlingGray wrote:And people didn't want to believe me when I said it was probably a graphic card issue. ;P

In any case, it may not be such a simple matter of asking EA to "fix" the problem. If a card is incompatible, it's incompatible. You may have been able to play previous expansions, but the pets and their details may require a stronger card. I'm not expressly familiar with that particular chipset, though; is it a newer one, or extremely old? If it's an old card, you may just have to accept the fact that computer components eventually need to be upgraded to keep up with newer games. However, I will admit that if it is indeed an incompatibility issue, EA needs to update their system requirements.

Sadly I'm well aware of this, but if we're lucky it may just be in the demo. It isn't likely, but one can hope. Seeing how it's a custom card that's only in certain HP computers they may not know.

anettesb wrote:how can I see what grafic card I have?

If your computer is like mine then it can be found by going to Control Panel, then clicking on Device Manager, and under Display Adapters. It is also under System Devices.

SimsVIP_Admin wrote:Here is a bump for you guys. This explains why only some have distorted Pets in CAP. Thanks for the info.

The Nvidea 6200 card also has severe problems with this demo.

catloverplayer wrote:

SimsVIP_Admin wrote:Here is a bump for you guys. This explains why only some have distorted Pets in CAP. Thanks for the info.

The Nvidea 6200 card also has severe problems with this demo.

That's unfortunate. Hopefully not many other cards were dropped.

catloverplayer wrote:

SimsVIP_Admin wrote:Here is a bump for you guys. This explains why only some have distorted Pets in CAP. Thanks for the info.

The Nvidea 6200 card also has severe problems with this demo.

That card was already in the 'scraping the bottom of the barrel' territory. It may be listed as supported, but it's barely supported. I used to have a Nvidia 6100 in this computer before I upgraded, and that card could barely run Sims 2 well, let alone Sims 3.

People really shouldn't be surprised when their very outdated cards are suddenly no longer good enough to run some of the newer high-end games. Video games are usually designed to run with the latest software, and not made entirely backwards-compatible with older models.

I think EA needs to remove the 6200 from the list of card supported by this game. It can't even hardly run the base game.

This message was edited 1 time. Last update was at 09/30/11 03:24 AM

If it turns out that EA doesn't make this game friendly to our card, what would be the best kind of card to upgrade to for gaming?