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Can't Register the game!  XML
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Joined: 12/13/09 03:11 AM
Messages: 363
Location:Somewhere Over A Rainbow!

I got the stuff pack for free with the sims 3 pets pre order. but i cant register it on this website. What am I supposed to do? Is there another way to do it?
I have every EP and OLS, I use Twallan's Story Progression Mod and CC.

Joined: 06/26/09 06:04 AM
Messages: 238

Hey the same thing happened to me. I got the digital download of Outdoor Living from my Pets purchase this morning from EA and it won't let me add it to my games on this site. I talked to Rene in live chat and they told me that sometimes that just happens and there is no way to add the game without a new serial code. I think he/she is full of it. I'm angry about this because we should be able to display all the games and packs we have. I don't like EA's we know there is a problem but no we are not going to fix it because we don't care attitude.

Joined: 12/13/09 03:11 AM
Messages: 363
Location:Somewhere Over A Rainbow!

I talked to someone on origin and they said the same thing!!
I have every EP and OLS, I use Twallan's Story Progression Mod and CC.

Joined: 06/03/09 02:46 AM
Messages: 458

This happened to me also, however when I typed in the code it said my sims 3 game was now registered, and showed a picture of the base game. Odd. I looked at the box on my page that shows the games that I have registered, and it showed Outdoor Stuff listed.

Weird bug.


Joined: 11/17/11 03:51 PM
Messages: 6

im not creating a new thread since there is this one already, hope someone sees it, the problem you listed is for a game or a content?
Cause I'm trying to register PETS so I could get the limited edition pet shop and it says my game is already registered by someone or I put it wrong... its the same problem? If it's not anyone knows how to fix it... I can't get my limited stuff because I can't register the game...

Joined: 05/29/09 09:51 AM
Messages: 4573

I can't register my digital download copy of Outdoor Living Stuff either.I tried several times.

Don't sit around waiting for sunshine, get up and splash, splash in the puddles and dance in the rain.......Saraluptowski.

Joined: 08/02/10 07:29 AM
Messages: 2


Joined: 07/28/12 05:54 AM
Messages: 1

Maybe it is cause if you have bought a preonwed copy or you have entered it wrong but i have the same problem and mine isnt a pre-owned copy

Joined: 05/17/11 01:11 AM
Messages: 1

Same thing here I bought the sims 3 pet(limited edition) and generations in a combo pack,from walmart, and it won't let me register the games. I tryed everything and I'm not going to buy a new code to register it AND NOW I'M MAD! ALSO I'M SAD TOO.

Joined: 07/03/09 03:32 PM
Messages: 4

I know this is an old thread, but I ran into this problem just this morning. It is resolved now though. I emailed the customer service chaps and now it's ok, I'm not sure if they did anything or it just took its time to show up.

Save a life, give blood.

Joined: 06/08/09 07:43 PM
Messages: 254

I'm going to post this to this thread, because this is the first item that pops up on google when I searched.

I contacted customer service with this problem, and got some awesome results. Attached is our conversation.

Margarita: Thanks for contacting EA Help! My name is Margarita how may I help you?
you: Hello Margarita. I'm Kit. I am having trouble with registering my nwe World Adventures game I bought through Origin on
you: New. *
Margarita: Oh okay.
Margarita: What kind of issues are you running into?
you: I have the serial key, but everytime I attempt to register, it says it is invalid.
Margarita: I can look at that for you
Margarita: What is the key?
you: "The serial code you entered is invalid. Please enter a valid serial code and re-submit."
you: ********************
Margarita: Thank you. Give me one moment.
Margarita: I am back, thank you for holding
Margarita: It appears that the key is already used and registered to your account
you: But it's not showing on
Margarita: Yeah some of them won't show
Margarita: however, you still have it on Origin
Margarita: Were you needing to download that again?
you: No, I have it downloaded, but I use the website. I thought you get simpoints with registered expansions?
Margarita: Not with all of them
you: Which ones?
Margarita: Just the base game and World Adventures
you: So, am I not able to get the ones for World Adventures?
Margarita: Whenever you register the game, an email will get sent to you to claim these Sims Points. You should be able to get them
you: Let me check.
you: I see an order confirmation from Origin that says I get free explorers loot by logging in to
you: You can download your FREE* Explorer's loot by logging in to with your account.
Margarita: Let me check on that
Margarita: I am showing you registered today
Margarita: for that game
Margarita: Can you check your spam folder for me real quick?
you: I bought it yesterday. I just tried to register on the site today.
Margarita: Sometimes they go in there.
Margarita: Yeah it shows you got it registered after all which is good.
Margarita: Now we have to find your Simspoints.
you: I'm only seeing the origin confirmation.
Margarita: Let me see what I can do for you with these Sims points
Margarita: Give me just a moment
you: I have a screenshot of the reciept, if you'd like to look at it.
Margarita: No that is fine
Margarita: I am going to check your account. Give me a moment
you: Kay kay. =)
Margarita: Okay
Margarita: So it turns out that you didnt get the points
Margarita: I am going to make them appear along with the icon on the sims site for World Adventures
you: Omg, I love you!
Margarita: Give me just a few minutes to fix this
Margarita: I will be right back
you: Yes ma'am.
Margarita: Thank you for holding!
Margarita: Go ahead and login to your account
Margarita: You should now see the game icon on the Sims site and you should also see your 1,000 Sims Points
you: I do indeed!
Margarita: Great. Did you need help with anything else?
you: Not at all. Thank you so much for your time.
Margarita: Your welcome
Margarita: Have a great day!
you: You too!

This message was edited 1 time. Last update was at 09/27/12 02:48 PM


Joined: 01/02/13 12:58 PM
Messages: 3

KitOnlyHuman wrote:[size=18]

I would like to have this conversation with customer service. How?

So I decided to spend my MYR 99 on this game and then I have to deal with some hard drive problems during installation and now this - I can't register the game. Or has mine been registered already? (If the icon appears in the "My Games" section in My Page, does it mean that the game has already been registered? Then EA has to do something about error messages lol... like "You have already registered your game" or something. That'd clear up some misunderstandings.)

Nonetheless, I'm getting to like EA less and lesser now :/ This might be my last purchase.

Joined: 05/29/09 08:08 AM
Messages: 4198

I spoke to someone in the live chat and he registered the game for me... and I got a 15% discount coupon.

I'm not sure why they are telling the rest of you that you need a new serial number...

Updates coming soon.
♡ System: i7 3770k, 16GB 1866 Dominator Platinum, GTX 690, Maximus V Formula, 120GB SSD, 1TB HD.

Joined: 01/23/13 07:36 AM
Messages: 13

Hi, I'm new here. I bought the Sims 3 base game (CD type) for Christmas and since then, I've been trying to register my game here but it wont! It says that it's an invalid code. I already installed the game and I've been playing it a lot but it gets frustrating that I can't register it

Joined: 01/06/13 04:07 PM
Messages: 1

THE EXACT SAME THING HAPPENED TO ME I installed the game and then I tried to register it on here and it said it was invalid. It it the base game and I don't know how to register it to here because it says I get free sim points and a new place with it? PLEASE SOMEONE HELP ME
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