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Installing problem for Sims 3 pets  XML
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Joined: 10/23/11 09:54 AM
Messages: 1

Hi I've been trying to install pets on my pc but whenever i get through half the installing process a message comes up which says File: E:/GameData/Shared/Packages/FullBuild1_p10.package Error: Data Error (Cyclic redundacy check)

What does this mean and how can I get the game to install?

Joined: 11/06/11 08:44 PM
Messages: 1

I have this same problem, any solutions available?

Joined: 06/14/09 02:52 AM
Messages: 15559
Location:North America


First, ensure that the game disc is not damaged or scratched. Cleaning the disc and the DVD drive internals using a cleaning kit may help. Scan and defrag the hard drive if necessary - make certain that the hard disk has enough space left on it to install the game. For your specific issue please refer to the following thread:

For those using a digital download version of the game, the CRC issue can also be caused by a bad installer setup that was corrupted somehow during the remote file transfer. You will need to clear the Origin cache and download the game again without interruption, in that case.

If none of the above works, the following may also be of help to you:

1.) Open Windows Start menu
2.) Select Run
3.) Type msconfig
4.) In the Services tab disable all items
5.) In the Startup tab uncheck all items
6.) Restart computer in Safe Mode (press F8 during bootup)
7.) While in Safe Mode insert The Sims 3 Pets DVD disc
8.) Use Windows Explorer to locate SETUP.EXE on the disc (actual filename may vary slightly)
9.) Right-click SETUP.EXE and select the option to run it as an Administrator
10.) Installation should now proceed without any CRC errors
11.) Reboot the computer normally

If the issue is not resolved, you can give this a try next:

From SimGuru_BGY_11:
Hi there.

What I'd advise in this case is going into Device Manager (from System -> Hardware in Control Panel), right clicking on the [DVD] drive and selecting Uninstall. Reboot your system without a [game] disk in the drive, and Windows should redetect the [DVD] drive and reinstall its software.

If that does not work, contact your system manufacturer for diagnostics and possibly a firmware update.

-Big Guy-

If your issue is still not resolved, verify that the software drivers for the DVD drive are in fact functioning properly and that the DVD drive controller is set to DMA Mode. You can also replace the DVD drive unit with another model either purchased or borrowed. The Sims 3 disc (and its subsequent expansions) apparently has issues with certain optical drives due to the way it was stamped at manufacturing.

Need assistance with The Sims 3? Visit the Master Help Thread today!
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