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Store overcharged me :(  XML
Forum Index » Technical Discussion (EN)
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collgab


Joined: 09/08/11 03:38 AM
Messages: 48
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So I decided to buy the Regency Arcade when it was on sale for 765 points on March 20th. I bought it, but the store charged me the full price of 1700 points! I have been trying for days to resolve this with EA help but nothing has come out of it, I was wondering if anyone on here was having a similar problem. Hopefully a guru or a mod picks this up.. I'd really like my 935 simpoints back
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MSladyTSO


Joined: 11/28/09 06:32 PM
Messages: 2490
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If you can phone EA support, they are usually very good at helping with this kind of thing. 650-628-1001. If you can't phone, there is online chat help... but I don't know how to find it any more and I've not had a lot of success with that personally.

Here is a thread that might help.

And there is the Master Help Thread at the top of the Technical Discussions section of the forum.

Here also is a thread that gives corporate contact information.

This message was edited 1 time. Last update was at 03/26/12 03:46 PM


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collgab


Joined: 09/08/11 03:38 AM
Messages: 48
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Thank you very much, I'll give them a call this afternoon. I have already tried the chat three times and I left without any help with my issue whatsoever =/, but I'll try by phone, hopefully they will be more helpful.

Thanks again!
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SophieElizabethAnn


Joined: 11/29/09 12:03 PM
Messages: 459
Location:England, UK
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If phone doesn't work, try the email support. Don't bother any more with Live Chat, they're useless for refunds. I wish you luck! I had the same issue with a sale item and got refunded via the email option.

This message was edited 1 time. Last update was at 03/27/12 06:50 PM

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UnwillingDonor


Joined: 02/29/12 04:39 PM
Messages: 1074
Location:"Transported to a far away land, to a world where monsters rule."
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ive seen a lot of people saying they were overcharged, and they had to call to get their points back but they were refuded so calling in should work. i wonder why everyone is being overcharged?

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