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Harassment in the Community  XML
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19781977


Joined: 05/29/09 11:59 PM
Messages: 12
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Hey Sweetie, just now seeing this. I back you up all the way!!! This has gone on for way to long, I would like to see it over just as much as you. With much support you know how I feel. But, here to let you know anyhow!!!!!
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SIMplified


Joined: 06/16/10 07:17 PM
Messages: 4841
Location:Goldfish bowl
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PsychoMasterX wrote:
SIMplified wrote:
Callum9432 wrote:You don't actually need a valid e-mail to create an account on this site...

Thanks. Part of my point.


no but you do need to own the game

Can we stop disregarding that my point is it's ridiculously easy to bypass any bans they put on you!? THANKS.

This forum needs better methods to ban and keep bullies off this site. Maybe limit it to only the base game is needed to post on the forum/add friends/comments. Then they'd have to keep buying the base games to post on the forums and be banned.

This message was edited 1 time. Last update was at 02/20/12 09:02 PM


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brookesaywhatx


Joined: 06/19/09 04:19 PM
Messages: 5924
Location:Aurora Borealis
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Debbidoo wrote:Ironed 12/29/09 and my Avatar says a different date. I joined on 12/29/09 and it has been changed!


What does this have any thing to do with reporting people on this site?

I agree with the OT..Its really sad when people make fake accounts just to harrass people on this site. But hey, you can only imagine what THEIR lives are like in real life. Probably not so great.. Lol. The world has a lot to offer, go find a hobby! Geez
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jimmysnan


Joined: 05/22/11 08:37 PM
Messages: 3033
Location:at the computer playing chatting on the forum
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I sent a letter to the Better Business Bureau on the poor treatment by EA on their customer service, and I got this response, after I sent him a link to a post I made about EA customer service rep wanting change.

"I love it! It will help guide me in the direction that we need to go towards by direct customer feedback. I have a meeting scheduled tomorrow with one of our community managers (the friend I told you about) and we are going to get together with our trainers to ensure that we have a plan of action together.

Thanks again for your support and I will update you as we have definitive ideas to improve our support for you and all Simmers out there. "

Have a great week!
Thomas Rogers
Executive Customer Relations for Electronic Arts

Maybe he can help you alos.

This message was edited 1 time. Last update was at 02/20/12 09:26 PM


We are all of us, angels with only one wing and together we fly. Thanks for helping me soar.



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n00biityo


Joined: 06/04/09 06:28 AM
Messages: 1460
Location:Europe

Callum9432 wrote:
PsychoMasterX wrote:
SIMplified wrote:
Callum9432 wrote:You don't actually need a valid e-mail to create an account on this site...

Thanks. Part of my point.


no but you do need to own the game

No, you only need to have a game registered to post on the forums.

Otherwise it would have been impossible for some one to make 169+ accounts on this site to harass people with. Customer Service may be bad, but they are not that bad.

Zeri wrote:...

and we need a better way to report things. hitting the 'report' button does next to nothing. why dont you open up the guru or moderators pages so they can be contacted by everyone? dealing with a real person gets things done a little faster.

...

I think we should have a private messaging system. Definetely with mods and Gurus, but being able to privately send anyone a message would be useful too. Of course, the SimGurus would need to be able to see all of the private messages from an archive somewhere, in case they were being used to harass people.


I R confused. So the person registered 1 game and created 169 different accounts based on that registration?

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Tigger19


Joined: 01/31/10 01:59 PM
Messages: 1441
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Since I have been on this I have not seen that much harassment going on but obviously I'm missing something. Everybody has so many different stories about this and if any of you still have any problems feel free to send me a friend request
And EmerldRuby- I just went on Skippykitch's page and I saw what he said to you. That's terrible!

This message was edited 1 time. Last update was at 02/20/12 09:41 PM


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eclipsetrixxz


Joined: 11/25/10 02:29 AM
Messages: 1512
Location::)

n00biityo wrote:
Callum9432 wrote:
PsychoMasterX wrote:
SIMplified wrote:
Callum9432 wrote:You don't actually need a valid e-mail to create an account on this site...

Thanks. Part of my point.


no but you do need to own the game

No, you only need to have a game registered to post on the forums.

Otherwise it would have been impossible for some one to make 169+ accounts on this site to harass people with. Customer Service may be bad, but they are not that bad.

Zeri wrote:...

and we need a better way to report things. hitting the 'report' button does next to nothing. why dont you open up the guru or moderators pages so they can be contacted by everyone? dealing with a real person gets things done a little faster.

...

I think we should have a private messaging system. Definetely with mods and Gurus, but being able to privately send anyone a message would be useful too. Of course, the SimGurus would need to be able to see all of the private messages from an archive somewhere, in case they were being used to harass people.


I R confused. So the person registered 1 game and created 169 different accounts based on that registration?


He kept going on EA chat telling them his code's didn't work. They were dumb*** and gave him code's galore. He also bought stuffpacks, and used the serials to get access. Hence why he came back strong when master suite was released.
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Callum9432


Joined: 08/29/09 08:52 AM
Messages: 6386
Location:Scotland
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n00biityo wrote:
Callum9432 wrote:
PsychoMasterX wrote:
SIMplified wrote:
Callum9432 wrote:You don't actually need a valid e-mail to create an account on this site...

Thanks. Part of my point.


no but you do need to own the game

No, you only need to have a game registered to post on the forums.

Otherwise it would have been impossible for some one to make 169+ accounts on this site to harass people with. Customer Service may be bad, but they are not that bad.

Zeri wrote:...

and we need a better way to report things. hitting the 'report' button does next to nothing. why dont you open up the guru or moderators pages so they can be contacted by everyone? dealing with a real person gets things done a little faster.

...

I think we should have a private messaging system. Definetely with mods and Gurus, but being able to privately send anyone a message would be useful too. Of course, the SimGurus would need to be able to see all of the private messages from an archive somewhere, in case they were being used to harass people.


I R confused. So the person registered 1 game and created 169 different accounts based on that registration?

It's a long story.
Back in February last year, someone made the account Sesert34 and started to upload other peoples' creations as his own. After a while, people spoke out against them on their external blogs. He started to target those people with death threats. He would make loads of new accounts with death threats in the usernames and other offensive things, then he would send the people friend requests from those accounts. A few times, he would use his accounts to spam the forums with p*rn images, the most recent time being the day before Martin Luther King Jr. Day. Recently, two regular people from this site took matters into their own hands (this had been going on for a year), and stopped him. In total, he created 169+ accounts with offensive and inappropriate usernames. The person, on several occasions, managed to fool the live chat people into giving him new registration codes for games he hadn't bought, meaning he could post on the forums again.

The story of how he was stopped:
http://www.vividobscurity.net/blogs/grumpy-toast/87-not-really-
grumpy/256-about-sesert.html


The story of how he fooled the live chat:
http://themaresnest.wordpress.com/driven-to-tiers-how-simple-si
mon-and-hasty-halston-helped-sesert34-to-run-amok-on-the-ea-fo
rum/

This message was edited 2 times. Last update was at 02/20/12 10:03 PM


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Hambil


Joined: 03/03/10 11:13 AM
Messages: 477
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Really? I have spent many years as a tech admin for forums, and many years as a computer programmer, so I speak from experience when I say that is inexcusable. That is behavior I could have stopped, on my own, as a tech admin, and I am certainly not in possession of some rare skill set. EA has dropped the ball. But, let's hope they really do something this time around.

Perhaps starting a petition on change.org and posting the link to the Sims facebook page would help. A facebook campaign, especially given EA new exposure there with Sims Social, could be effective.

A Freudian slip is when you say one thing but mean your mother.
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DARIUSSILVERTO


Joined: 12/23/10 12:54 AM
Messages: 1232
Location:Unknown World in the Future

I hope she gets better soon OP.

One of my family members has had a mental illness aswell and it was hard, very hard for that family member to cope with problems that risened in the early 1990's just after I was born. And its caused my family member to get very ill with Chronicfatigue and something else that I cant remember what my mum was going through. She lost a few friends aswell at our local church because she wasnt as healthy and couldnt go out and about places and didnt want to waste there time with my mum as my mum was staying mostly at home. And my mum came down very unwell with cancer and couldnt do much. She still cant do much because of the Medication shes on. But now her Doctor specialist says shes only going through depression now.

(Getting to the harasser if he's reading.)
I do hope that harasser that harassed your friend is going to be sorry for what he had done to cause your friend to go through that. Its a very tough world we live in with people like that. The community is supposed to be a safe place that supports eachother. Not the other way around.

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HouseThatJackBuilt


Joined: 10/22/11 03:57 PM
Messages: 47
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hiya Judyree hun.

this really makes me sick. how on earth can EA ban people for not following the rules when they don't even know how to make the rules in the first place. it's just sick how they treat people.

well i don't comment or post much in these threads as i run my own forum. but what i do know is. EA needs to pull their finger out and do something about all this harrassing going on. it's hard in the real life. we don't need it here. pluss we have young people here to.

these people should be ashamed.

also the person Judyree spoke about is a very kind caring and helpful person. i know as i have known them for quite sometime now. and they in no way at all deserve this kind of thing.

so as you can all see the rules here are just a joke. sorry EA but they are. we are all ment to help eachother.

i just what to say thank you to all of you that have commented with kind and caring works for our dear friend.

iv'e said my bit thats that.

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PsychoMasterX


Joined: 06/12/09 12:27 AM
Messages: 2495
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it not ea fault, unlike other video game forums the people here are nongamers
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HouseThatJackBuilt


Joined: 10/22/11 03:57 PM
Messages: 47
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PsychoMasterX wrote:it not ea fault, unlike other video game forums the people here are nongamers


i get your point. but EA don't help on matters.

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SIMplified


Joined: 06/16/10 07:17 PM
Messages: 4841
Location:Goldfish bowl
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PsychoMasterX wrote:it not ea fault, unlike other video game forums the people here are nongamers

What does being a nongamer have to with anything? And yes it is their fault. We have the ability to report for harassment so obviously EA must take action for it or else they wouldn't let us, makes sense. School taught me that apparently if you walk right on by someone being bullied you, the bystander, are just as bad. EA is the bystander. This is their forum, these are their rules, it is their job to listen to us and put a stop to things like this and keep the community a safe and happy environment. They're ignoring us, they get the warnings, this is partly their fault. While no, it's not 100% their duty to keep OP and friends safe from the harasser, it's their job to ban the person reported. They'll gladly swoop down on someone for bumping a thread but when a person puts another in the hospital? What right have they to sit by idle?

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Judyree


Joined: 01/21/11 01:28 AM
Messages: 50
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Hi, everyone:

I am glad that this has started a lively debate. That can only be good.

EA does have effective reporting system; the problem is they do nothing about it, or they go overboard, like the young lady who got banned for excessive bumping, which EA categorized as spamming. She should have gotten a warning, but I heard she got a permanent ban. Not sure if that is true.

On a side note, I have been told by EA that the reporting of the Community pages is handled by the developers of the game, so the simgurus and EA tech staff have nothing to do with it. Obviously, the developers are off somewhere eating doughnuts and not paying attention to the harassment that occurs.

I do agree that more moderation is necessary. Other sites have them. With all the money that EA gets world wide, they can afford to pay for some moderators.

On the issue of IPs, multiple email addresses, etc., almost anyone can use multiple email addresses, but not everyone is sophisticated enough about IP addresses. In fact, I doubt the harassers even know what an IP is. So, there is some merit to monitoring IPs.

I have checked into the legal aspect of this. First of all, the harassers are in different countries, so that brings up a jurisdictional issue. I really doubt the World Court at The Hague will care. Lol! Second, recent case law in the US differentiates between a distributor of information and a publisher of information. Most social networks are considered distributors, while something like a newspaper is a publisher. Only publishers can be sued for libel. However, I like the idea of reporting EA to the Better Business Bureau. That is an avenue I had not thought of.

My guess is that all of this will be moot soon as far as the Community pages go, as the new pages will be coming out soon. We will then have the opportunity to block these people for good.

Thanks for all of the support and please continue the discussion (not that you need my permission).

This message was edited 1 time. Last update was at 02/21/12 02:54 AM

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