Hello i was just wondering if it just me or there are others that have the same problem as me.

I'll be playing the sims and it freeze then the computer restarts itself.

I'll be playing then i'll get a black screen and then it will go bck to my computer or the computer will restart with a message saying somethink about bluescreen.

Does anyone know how i can stop this happening please please help me x

Hi there,

Please make sure that your computer meets the minimum system requirements. For reference, the minimum system requirements and list of supported video cards can be found here:

https://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_
adp.php?p_faqid=20909

If your system does meet the minimum system requirements, please make sure all your device drivers are current. For assistance with updating your device drivers, please read and follow the steps listed here:

https://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/std_
adp.php?p_faqid=10711

Also make sure to check the Master Help Thread for solutions, which is updated with new information as it comes in:

http://forum.thesims3.com/jforum/posts/list/0/3714.page#21080

Finally, make sure you have the latest patch downloaded and installed.

Thanks!