Joined: 03/17/10 12:02 PM
Location:in a Rabbit hole with Captain Miaou Miaou!
caspinwall wrote:Should we post a message on SimGuruRuski's Question thread in General? She's the only Guru who seems to be around these days! We could just link her to this thread and ask her to draw it to the attention of someone or other at EA?
I can try to leave a message to SimGuruRusskii on her page, (she's on my friend list), but I don't speak English very good!(French) if you can help me to resume the situation ?
Edit: I really need to eat something, be back later …
This message was edited 1 time. Last update was at 09/24/12 09:37 PM
I hear and agree with you, Jodiferous, but EA customer support is disgusting for Mac users. Everyone should be understanding, but only to a point because we spend hard-earned cash on a product that spends more time broken than working and when we ask for help, we get nothing from EA except bog-standard answers that we have already tried. If they don't know why their products stop working, they shouldn't work on a help desk.
This message was edited 1 time. Last update was at 09/24/12 09:39 PM
I just got off the phone with a tech support guy and he gave me the link to the The Sims 3 - Mac "Disc Authorization Failure" Workaround.... However, it didn't work for me.
The person I talked to was very polite to me and did try to help, so I will give him that. He said that they have been getting a lot of calls about this whole ordeal. With that being said, I hope the EA big wigs gets off their ***** and do something.
I'm feeling for the call people...well, the ones that are nice anyway.
I'm running 10.6.8 and a sims 3 version 1.24... so it has nothing to do with updates. the game didn't work before or after the security update for 10.6.8. Its like a bug in the game set everyone's game to stop working on the same day... Angry programmers??
I'm not running a disk version. It's a direct download from amazon (supernatural) and it's been working just fine for a while. Some of my games are disc and some are direct download. I'm not getting the disc authorization failure message (obviously) but I am getting the four icons on the bottom leading to a message that the game process cannot be started, and despite ignoring the message it still all crashes.
I'm running 10.8.2 as of last night. I just live chatted with an EA Advisor who I told of this problem and that multiple people were having it and he said he was going to escalate the issue to an "expert" team and that they would email me back in less than 7 days. On a side note, he was very nice.
Joined: 09/14/09 03:52 PM
Location:My Chemical Romance
It does seem like it's effecting if not all then quite a lot of Mac users. I posted about this on my blog a few hours ago and I'm already getting hits from google by Mac users searching for a solution.