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The Sims 3 Master Help Thread - Updated 7/19/2014  XML
Locked Forum Index » Technical Discussions (EN)
Author Message
Nichaedemus


Joined: 06/14/09 02:52 AM
Messages: 15524
Location:North America

Hi folks,

Welcome to the Master Help Thread. This will be the home for common questions and will be posted here with a link.

This page is divided into several sections. Press the keyboard combo Control F (CTRL-F) to use your web browser's built in search tool to locate what you need.

Master Help Sections

Introduction
EA Help Center
Customer Support
Drivers/DirectX
Game System Requirements
Installing
Origin
Steam
Patching
Starting
Uninstalling
Crashes/Freezes
Graphic Issues
Gameplay Issues/Corruption
The Sims 3 Store
The Sims Exchange
Game Guides
Sims3.com Website
Macs
More Topics

Introduction

What is The Sims 3 'Get More. Play More.' incentive program?
http://help.ea.com/en/article/the-sims-3-get-more-play-more-inc
entive-program


How can I get started with The Sims 3?
http://www.thesims3.com/gettingstarted/faq

Where can I get free stuff for The Sims 3?
http://www.thesims3.com/freeStuff

How do Expansion Packs and Stuff Packs work in The Sims 3?
https://help.ea.com/article/the-sims-3-expansion-pack-guide

How come my The Sims 3 game does not have a printed manual?
https://help.ea.com/article/how-come-my-game-does-not-have-a-ga
me-manual


Where can I find the Game Manual for The Sims 3 and Expansions?
https://help.ea.com/hk/article/where-can-I-find-the-game-manual
-for-the-sims-3-and-expansions


How do I register my The Sims 3 game?
https://help.ea.com/article/how-to-register-the-sims-3

Where can I find more information on the EA Warranty Policy?
https://help.ea.com/article/electronic-arts-warranty-policy

Can I enter my serial number later after creating my account?
https://help.ea.com/article/entering-a-sims-3-serial-number-at-
a-later-date


I purchased an Origin digital download game. How can I view my serial number?
https://help.ea.com/article/finding-your-serial-number-for-an-o
rigin-purchase


I cannot find my serial code for my disc version of The Sims 3 game - what can I do?
http://help.ea.com/en/article/what-do-i-do-if-i-cant-find-my-cd
-registration-key-for-the-sims-3


I lost my serial code for my unregistered game. How can I get a replacement?
https://help.ea.com/article/obtaining-a-replacement-registratio
n-code


How do I maintain my account security?
https://help.ea.com/article/how-do-i-keep-my-personal-and-accou
nt-information-safe

https://help.ea.com/article/how-to-maintain-account-security

I think somebody hacked my Origin Account - what can I do?
https://help.ea.com/article/i-think-somebody-hacked-my-origin-a
ccount-what-can-i-do-now

https://help.ea.com/en/article/what-to-do-when-your-account-has
-been-compromised


Why am I receiving an Origin password reset email?
https://help.ea.com/article/about-origin-password-reset-emails

Why am I receiving someone else's email?
https://help.ea.com/article/why-am-i-receiving-someone-else-s-g
mail-email


Why am I being contacted through Origin Chat by an unknown party?
https://help.ea.com/en/article/why-was-i-contacted-by-someone-i
-don-t-know/


EA Help Center

The New and Improved EA Help Center!
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-
help-center


Where can I find the EA Help Center for Origin?
https://help.ea.com/origin

What is Answer HQ?
https://help.ea.com/article/getting-started-with-ea-s-new-answe
r-hq


Customer Support

Do I have to register my copy of The Sims 3 before I can contact Customer Support?
https://help.ea.com/article/registration-requirements-for-conta
cting-sims-3-support


I have questions or issues about actual gameplay in The Sims 3.
https://help.ea.com/article/sims-3-game-play-questions

How can I contact Customer Support?
https://help.ea.com/connect-with-us

How do I log into my EA Help account?
https://help.ea.com/en/article/how-to-log-in-to-your-origin-acc
ount


How do I attach a file to my EA Help Ticket?
https://help.ea.com/article/how-to-attach-a-file-to-your-ea-hel
p-ticket


Where can I find more information on Origin purchase returns and cancellations?
https://help.ea.com/article/returns-and-cancellations

Where can I find more information on Origin EU purchase returns and cancellations?
https://help.ea.com/article/origin-eu-returns-and-cancellations

Where can I find more information on Origin Mexico purchase returns and cancellations?
https://help.ea.com/en/article/returns-and-cancellations-mexico

Drivers/DirectX

How do I run a DXDiag to see if my drivers are out of date?
https://help.ea.com/article/how-to-gather-dxdiag-information

How do I update my drivers?
https://help.ea.com/article/finding-devices-and-updating-driver
s


Will there be Windows driver support for my NVidia graphics device after 2016?
http://nvidia.custhelp.com/app/answers/detail/a_id/3473

Game System Requirements

I am experiencing hardware issues with The Sims 3 Seasons.
https://help.ea.com/article/the-sims-3-seasons-known-hardware-i
ssues


Is The Sims 3 and its expansions compatible with Windows 7?
http://help.ea.com/en/article/running-the-sims-3-under-windows-
7-8


What are the minimum system requirements for The Sims 3?
https://help.ea.com/article/minimum-system-requirements-for-the
-sims-3


What are the minimum system requirements for The Sims 3 World Adventures?
https://help.ea.com/article/sims-3-world-adventures-minimum-sys
tem-requirements


What are the minimum system requirements for The Sims 3 Ambitions?
https://help.ea.com/article/RN1347

What are the minimum system requirements for The Sims 3 Late Night?
https://help.ea.com/article/sims-3-late-night-system-requiremen
ts


What are the minimum system requirements for The Sims 3 Pets?
https://help.ea.com/article/the-sims-3-pets-minimum-system-requ
irements


What are the minimum system requirements for The Sims 3 Showtime?
https://help.ea.com/article/what-are-the-system-requirements-fo
r-the-sims-3-showtime


What are the minimum system requirements for The Sims 3 Supernatural?
https://help.ea.com/article/the-sims-3-supernatural-system-requ
irements


What are the minimum system requirements for The Sims 3 Seasons?
https://help.ea.com/article/what-are-the-minimum-specifications
-for-the-sims-3-seasons


What are the minimum system requirements for The Sims 3 University Life?
https://help.ea.com/article/minimum-system-requirements-for-the
-sims-3-university-life


What are the minimum system requirements for The Sims 3 Island Paradise?
https://help.ea.com/article/minimum-requirements-for-the-sims-3
-island-paradise


I am having installation issues with my The Sims 3 game.
https://help.ea.com/article/performance-and-or-installation-iss
ues-with-the-sims-3


Installing

In what order should I install my Sims 3 base game and expansions?
https://help.ea.com/article/the-sims-3-installation-order

I am getting a 'No disk in drive' error message.
https://help.ea.com/article/trouble-installing-the-sims-3-from-
an-install-disk


I am having issues with the installation.
https://help.ea.com/article/installation-troubleshooter
https://help.ea.com/article/how-to-troubleshoot-installation-is
sues


I am getting an error entering my serial number.
https://help.ea.com/article/the-sims-3-serial-code-troubleshoot
ing-steps


I get a 'Transfer Error' or 'Cyclic Redundancy Check' message during installation.
https://help.ea.com/article/receiving-transfer-error-or-cyclic-
redundancy-check-error-message-during-installation


Origin

What is Origin?
https://help.ea.com/article/general-information-about-origin

Is Origin really giving away games for free?!
https://help.ea.com/en/article/origin-on-the-house-game-giveawa
y-info


Will Origin continue to sell physical disc copy games?
https://help.ea.com/en/article/origin-is-going-all-digital

Does Origin support Windows 7 and 8?
https://help.ea.com/en/article/origin-and-windows-7-8

Where can I find more information on the Origin End User License Agreement?
https://help.ea.com/article/ea-software-end-user-license-agreem
ent-for-origin-application-and-related-services


Where can I find more information on the Origin Privacy Policy?
https://help.ea.com/article/origin-and-ea-privacy-policy

Where can I find the Origin FAQ?
https://help.ea.com/article/origin-faq

What are the features of Origin?
https://help.ea.com/article/new-features-in-origin

Why was my credit card charged $1 when I set up my account?
http://help.ea.com/en/article/why-was-my-credit-card-charged-1-
when-i-set-up-my-account


How do I log into Origin?
https://help.ea.com/article/how-to-log-in-to-your-origin-accoun
t


How do I log into Origin on my mobile device?
https://help.ea.com/en/article/how-to-log-in-origin-mobile-devi
ce


How do I update to the latest version of Origin?
https://help.ea.com/en/article/how-to-update-to-the-latest-vers
ion-of-origin


How do I update my outdated or expired Origin?
https://help.ea.com/article/how-to-upgrade-an-outdated-or-expir
ed-version-of-origin-8-4-or-older


I am getting an Origin error message about updating Windows.
https://help.ea.com/article/origin-error-message-about-updating
-windows


How do I install The Sims 3 through Origin?
https://help.ea.com/article/how-to-install-the-sims-3-through-o
rigin


I am having issues with my The Sims 3 Origin Humble Bundle games.
https://help.ea.com/article/where-can-i-find-help-with-issues-i
n-my-humble-bundle-games


What can I do if I get Origin Error 7049:408?
https://help.ea.com/article/what-can-i-do-if-i-get-origin-error
-7049-408


I cannot complete my order through Origin.
https://help.ea.com/article/why-do-i-get-a-your-order-could-not
-be-completed-error-in-the-origin-store


Im am having issues connecting to Origin with The Sims 3.
https://help.ea.com/article/issues-with-connecting-to-origin-wi
th-the-sims-3


I am having connection and/or error issues with Origin.
https://help.ea.com/article/connection-issues-with-origin

I am having problems downloading through Origin.
https://help.ea.com/en/article/custom-network-settings-and-down
load-speeds


Does Origin support proxy servers?
https://help.ea.com/article/can-i-use-origin-with-a-proxy-serve
r


What programs can cause a conflict with Origin?
https://help.ea.com/article/programs-that-may-cause-conflicts-w
ith-origin


How do I create an Origin account?
https://help.ea.com/en/article/how-to-create-an-origin-account

I have multiple Origin accounts - is it possible to consolidate or merge them?
https://help.ea.com/en/article/switching-emails-from-one-origin
-account-to-another


Origin Account and Security FAQ
https://help.ea.com/article/how-to-create-your-origin-account

What is Origin login verification?
https://help.ea.com/article/origin-login-verification-informati
on


How do I set up an Origin account for my child?
https://help.ea.com/article/how-do-i-set-up-an-origin-account-f
or-my-child


Why is Origin asking me to set up a security question?
https://help.ea.com/article/why-is-origin-asking-me-to-set-up-a
-security-question


How do I change my security question and answer?
https://help.ea.com/article/how-do-I-change-my-security-questio
n-and-answer

https://help.ea.com/en/article/how-to-change-your-security-ques
tion-and-answer


What is an Origin ID?
https://help.ea.com/article/what-is-an-ea-id-origin-id

How can I change my Origin ID?
https://help.ea.com/article/change-your-origin-id
https://help.ea.com/en/article/how-to-change-your-origin-accoun
t-information/


How do I change my Origin Account information?
https://help.ea.com/article/edit-or-remove-account-information
https://help.ea.com/en/article/origin-privacy-settings-guide

I have a new email address - how can I change my email address on my Origin account?
https://help.ea.com/article/how-to-change-your-origin-account-s
-email-address


How do I check if my Gamertag or PSN ID is linked to my Origin account?
https://help.ea.com/en/article/how-to-check-if-your-gamertag-or
-psn-id-is-linked-to-your-origin-account/


I am having an issue with importing my Gamertag or PSN info into Origin.
https://help.ea.com/article/origin-psn-and-gamertag-importing-i
ssue


I forgot my Origin/EA account. What can I do?
https://help.ea.com/en/article/how-to-retrieve-your-password-or
-origin-id/


I forgot my Origin email or password for the account I set up via my mobile application.
https://help.ea.com/article/i-forgot-my-origin-email-or-passwor
d-for-the-account-i-set-up-via-my-mobile-app-what-can-I-do


I have more than one Origin/EA account - is it possible to transfer my registered games between my accounts?
http://forum.thesims3.com/jforum/posts/list/760256.page

How do I close my Origin/EA account?
https://help.ea.com/en/article/how-to-close-your-origin-account
/

https://help.ea.com/article/how-do-i-close-an-origin-ea-account

I cannot start Origin using the Google Chrome web browser.
https://help.ea.com/article/why-am-i-unable-to-launch-origin-th
rough-google-chrome


I am having problems logging into Origin.
https://help.ea.com/article/invalid-names-and-special-character
s


I am having problems logging into Origin on my console.
https://help.ea.com/en/article/origin-account-on-console-login-
troubleshooting


I cannot see my friends in my Friend List on Origin.
https://help.ea.com/en/article/origin-friends-not-displaying-co
rrectly


Where are my The Sims 3 expansions?
https://help.ea.com/en/article/where-are-my-the-sims-3-expansio
ns


How do I download my new game on Origin?
https://help.ea.com/article/how-do-i-download-my-new-game-on-or
igin


Why is Origin not saving my game installers?
https://help.ea.com/en/article/why-isnt-origin-saving-game-inst
allers


I am getting a launch error when installing games through Origin.
https://help.ea.com/article/launch-error-while-installing-games
-in-origin


My game will not install through Origin.
https://help.ea.com/article/my-game-downloaded-through-origin-b
ut-will-not-install


My game will not launch from Origin.
https://help.ea.com/article/game-wont-launch-from-origin
https://help.ea.com/en/article/how-do-i-run-a-program-or-a-game
-as-an-administrator


My game still will not launch from Origin!
https://help.ea.com/article/i-cannot-load-my-game-from-origin-o
r-i-am-having-issues-in-game


My game requires logging into to Origin before playing - can I log into Origin without an internet connection?
http://forum.thesims3.com/jforum/posts/list/0/670641.page

I have questions about the Origin code redemption.
https://help.ea.com/article/origin-code-redemption-faq

How do I get help from within the Origin in game overlay?
https://help.ea.com/article/how-to-get-help-from-within-the-ori
gin-igo


How do I view my Origin purchase history through the EA website?
https://help.ea.com/article/origin-purchase-history-link

How do I view my Origin purchase history through the Origin download manager?
https://help.ea.com/article/viewing-your-purchase-history
https://help.ea.com/en/article/origin-order-history-and-status-
guide


How can I make a change to my Origin order?
https://help.ea.com/article/how-can-i-make-a-change-to-my-origi
n-order


Why do I not see my purchase in Origin?
https://help.ea.com/article/purchased-download-not-visible-in-o
rigin


Origin Payment Errors
https://help.ea.com/en/article/origin-payment-errors

Origin Checkout Errors
https://help.ea.com/en/article/origin-checkout-errors

Origin Coupon Errors
https://help.ea.com/en/article/origin-coupon-errors

Origin Location Errors
https://help.ea.com/en/article/origin-location-errors

Multiple Origin Order Errors
https://help.ea.com/en/article/multiple-origin-order-errors

Origin-Purchase Account Errors
https://help.ea.com/en/article/origin-purchase-account-errors

Origin Cart Errors
https://help.ea.com/en/article/origin-cart-errors

General Origin Errors
https://help.ea.com/en/article/general-origin-errors

The Origin "My Games" list is blank!
https://help.ea.com/article/origin-my-games-list-is-blank

Why am I getting a DLC Compatibility Alert message in Origin?
http://forum.thesims3.com/jforum/posts/list/712877.page

I lost connection while downloading through Origin.
https://help.ea.com/article/download-stops-before-completion

My Origin download stopped unexpectedly. What can I do?
https://help.ea.com/article/origin-download-stops

My game never finishes downloading on Origin - what can I do?
https://help.ea.com/article/how-do-i-opt-in-to-origin-beta-upda
tes


How do I manually uninstall Origin?
https://help.ea.com/article/manually-uninstalling-origin

Why do I need to back up my files before uninstalling Origin?
https://help.ea.com/article/why-do-i-need-to-back-up-files-prio
r-to-uninstalling-origin


How do I activate a digital download for my The Sims 3 game?
https://help.ea.com/article/redeem-your-serial-code-in-origin

How do I place an order through Origin?
https://help.ea.com/article/placing-an-order-through-origin

I have other questions about ordering and payment through Origin.
https://help.ea.com/article/ordering-payment-information
https://help.ea.com/en/article/origin-store-payment-and-shippin
g-method-guide


What is preloading?
https://help.ea.com/article/origin-pre-load-faq

What is Origin Game Time?
https://help.ea.com/en/article/origin-gametime-faq

Will my games or entitlements expire in Origin?
https://help.ea.com/article/no-expiration-for-origin-downloads

What are Origin Free Trials?
https://help.ea.com/article/origin-free-trials-faq

EA Cash Card Information
https://help.ea.com/en/article/ea-cash-card-information

Where can I find the Origin forums?
http://forum.ea.com/eaforum/categories/show/214.page

Steam

Why can I not install any expansions to my Steam version of The Sims 3?
https://help.ea.com/article/EA-Policy-on-Selling-Games-on-Third
-Party-Download-Sites


I purchased The Sims 3 through Steam and cannot download content from the Exchange and/or Store.
https://help.ea.com/article/troubleshooting-exchange-sims-3-sto
re-downloads-on-pc


Why can I not use the Create a World tool with my Steam Sims 3 game?
http://forum.thesims3.com/jforum/posts/list/0/649765.page

Patching

How do I find out the version number my installed The Sims 3 game?
https://help.ea.com/article/how-to-make-sure-your-sims-3-game-i
s-up-to-date-on-pc


Where can I find the latest patch notes for The Sims 3?
http://www.thesims3.com/game/patches

I am having trouble patching The Sims 3. What can I do?
https://help.ea.com/article/problems-patching-the-sims-3

Where can I find archived manual incremental game updates?
http://forum.thesims3.com/jforum/posts/list/188505.page

Where can I find the latest manual cumulative game update?
http://forum.thesims3.com/jforum/posts/list/175477.page

My game launcher no longer works after updating!
https://help.ea.com/article/the-sims-3-launcher-will-not-open-o
r-load-after-update-patch


Starting

I installed The Sims 3 (and its expansion packs) with a disc, and now I cannot get them to play!
https://help.ea.com/article/using-your-disc-to-play-the-sims-3

I am having a "disc authentication" error.
https://help.ea.com/article/what-steps-can-i-take-to-attempt-to
-correct-a-disc-authentication-error


I am having other disc issues!
https://help.ea.com/article/cd-rom-troubleshooting

I am receiving a 'Service initialization failed (0x065d0274)' error.
https://help.ea.com/article/sims-3-error-service-initialization
-failed-0x065d0274


I am experiencing 0.0.0.0 and base game incompatibility.
http://forum.thesims3.com/jforum/posts/list/215585.page

I am getting a version incompatible error when I start The Sims 3 Launcher.
https://help.ea.com/article/version-incompatible-error-in-the-s
ims-3-launcher


I'm getting a "Device 0 cannot run this title" error message.
https://help.ea.com/article/unable-to-start-game-device-0-canno
t-run-this-title-message-in-the-sims-3


I cannot get The Sims 3 Late Night to start from the launcher, what can I do?
https://help.ea.com/article/sims-3-late-night-not-starting-from
-launcher


Why does the game crash after a full black screen?
https://help.ea.com/article/black-screens-crashing-or-freezing-
in-sims-3-try-windowed-mode


My game is crashing and I am using NVidia graphics.
https://help.ea.com/article/latest-nvidia-drivers-crashing-the-
sims-3


How do I clear my Temporary Files?
https://help.ea.com/article/clearing-your-temporary-files

Uninstalling

How do I de-authorize my computer from running The Sims 3 (digital download)?
https://help.ea.com/article/using-the-de-authorization-tool-for
-the-sims-3


How do I back up my Sims 3 files?
https://help.ea.com/article/backing-up-your-sims-3-files

How do I back up my saved games?
https://help.ea.com/article/how-do-i-backup-my-saved-games-in-t
he-sims-3


How do I uninstall Sims 3 Expansion and Stuff Packs on Origin and PC?
https://help.ea.com/en/article/how-to-uninstall-sims-3-expansio
n-and-stuff-packs-on-origin-and-pc


How do I manually uninstall The Sims 3: Seasons?
https://help.ea.com/article/the-sims-3-seasons-manual-uninstall

How do I manually uninstall The Sims 3: Supernatural?
https://help.ea.com/article/the-sims-3-supernatural-manual-unin
stall


How do I manually uninstall The Sims 3: Katy Perry's Sweet Treats?
https://help.ea.com/article/manually-uninstalling-the-sims-3-ka
ty-perry-sweet-treats


How do I manually uninstall The Sims 3: Showtime?
https://help.ea.com/article/manually-uninstalling-the-sims-3-sh
owtime


How do I manually uninstall The Sims 3: Master Suite Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-ma
ster-suite-stuff


How do I manually uninstall The Sims 3: Pets?
https://help.ea.com/article/the-sims-3-pets-manual-uninstall

How do I manually uninstall The Sims 3: Town Life Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-to
wn-life-stuff


How do I manually uninstall The Sims 3: Generations?
https://help.ea.com/article/manually-uninstalling-the-sims-3-ge
nerations


How do I manually uninstall The Sims 3: Outdoor Living Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-ou
tdoor-living-stuff


How do I manually uninstall The Sims 3: Late Night?
https://help.ea.com/article/manually-uninstalling-the-sims-3-la
te-night


How do I manually uninstall The Sims 3: Fast Lane Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-fa
st-lane-stuff


How do I manually uninstall The Sims 3 Ambitions?
https://help.ea.com/article/manually-uninstalling-the-sims-3-am
bitions


How do I manually uninstall The Sims 3: High End Loft Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-hi
gh-end-loft-stuff


How do I manually uninstall The Sims 3 World Adventures?
https://help.ea.com/article/manually-uninstalling-the-sims-3-wo
rld-adventures


How do I manually uninstall The Sims 3?
https://help.ea.com/article/manually-uninstalling-the-sims-3

Crashes/Freezes

I am having performance issues with my The Sims 3 game.
https://help.ea.com/article/performance-and-or-installation-iss
ues-with-the-sims-3


My game keeps crashing on Windows Vista/Windows 7, what can I do to fix it?
https://help.ea.com/article/dep-settings-for-sims-3-on-vista-an
d-windows-7


My game crashes after installing Exchange/Custom Content.
https://help.ea.com/article/game-crashes-after-installing-excha
nge-custom-content


My game freezes and I am using an NVidia SLI/ATI CrossFire setup.
http://forum.thesims3.com/jforum/posts/list/475903.page

How do I end background tasks?
https://help.ea.com/article/ending-background-tasks

Graphic Issues

Why am I getting graphic issues?
https://help.ea.com/article/troubleshooting-graphics-issues-in-
the-sims-3


I have The Sims 3 Pets and my pets look weird and stretched!
https://help.ea.com/article/help-my-pets-look-weird-and-stretch
ed-pc


My graphics in Sims 3 appear slow and choppy.
https://help.ea.com/article/graphics-in-the-sims-3-appear-slow-
and-choppy


Why are my textures flickering in The Sims 3?
https://help.ea.com/article/textures-flickering-and-other-graph
ical-issues-in-sims-3


My graphics seem overly boxy.
https://help.ea.com/article/i-see-overly-boxy-or-blocky-graphic
s-in-the-sims-3


My graphics seem blurry.
http://forum.thesims3.com/jforum/posts/list/0/547342.page

How can I lower my graphics settings?
https://help.ea.com/article/lowering-your-graphics-settings-in-
the-sims-3


I see disjointed Sims and other graphical issues when I run The Sims 3.
https://help.ea.com/article/disjointed-sims-and-other-graphics-
issues-in-sims-3-intel-965-chipset


I cannot see the roof I built in The Sims 3! What can I do?
https://help.ea.com/article/i-cant-see-the-roof-i-built-in-the-
sims-3


Gameplay Issues/Corruption

My game is acting strange.
https://help.ea.com/article/unexplained-issues-with-items-or-ev
ents-while-playing

http://forum.thesims3.com/jforum/posts/list/537438.page

I ordered a pizza. Where is it?
https://help.ea.com/article/i-ordered-a-pizza-in-sims-3-but-my-
sim-never-got-it-where-is-my-pizza


My Sim is stuck!
https://help.ea.com/article/how-to-reset-your-sim-in-the-sims-3

I get an error when I try to save my game.
https://help.ea.com/article/i-get-an-error-message-when-i-try-t
o-save-my-sims-3-game


I get Error 12, 13, or 16 when I try to save my game!
https://help.ea.com/article/sims-3-world-adventures-error-12-13
-or-16


Why can I not use Ultra Speed?
https://help.ea.com/article/graphical-errors-in-sims-3-ultra-sp
eed-mode


My game keeps stalling when I try to export my item to the launcher!
http://forum.thesims3.com/jforum/posts/list/750295.page

The Sims 3 Store

How do I get started using The Sims 3 Store?
https://help.ea.com/article/purchasing-items-from-the-sims-3-st
ore


The Sims 3 comprehensive redemption guide
https://help.ea.com/en/article/the-sims-3-comprehensive-redempt
ion-guide


What are Featured Store Items?
http://www.thesims3.com/gettingstarted/fsi

What are Goodie Boxes?
http://help.ea.com/en/article/the-sims-3-goodie-boxes

How do I get my 1000 SimPoints from The Sims 3?
https://help.ea.com/article/RN15

How can I earn free SimPoints?
http://forum.thesims3.com/jforum/posts/list/673494.page

I did not get SimPoints for registering Ambitions.
https://help.ea.com/article/did-not-get-sim-points-for-register
ing-ambitions


Can I use my existing EA.com account to access The Sims 3 Store?
https://help.ea.com/article/can-i-use-my-existing-ea-com-accoun
t-to-use-the-sims-3-store


I cannot download or install content from The Sims 3 Store.
https://help.ea.com/article/troubleshooting-exchange-sims-3-sto
re-downloads-on-pc


I purchased an item on The Sims 3 Store, but I cannot find it. Where is it?
https://help.ea.com/article/i-purchased-an-item-on-the-sims-3-s
tore-but-i-cant-find-it

https://help.ea.com/article/seeing-all-items-purchased-from-the
-sims-3-store


I purchased items from The Sims 3 Store. How do I get it into my game?
https://help.ea.com/article/adding-purchased-items-to-the-sims-
3


I cannot see the items I purchased in the game!
https://help.ea.com/article/i-cant-see-the-item-i-purchased-fro
m-the-sims-3-store-in-my-game


I cannot see my custom content items in the game!
https://help.ea.com/article/i-can-t-see-my-custom-content-items
-in-game-for-the-sims-3


How do I use Shop Mode?
http://www.thesims3.com/contentDetail.html?contentId=211983

How can I re-download items I have purchased from The Sims 3 Store?
https://help.ea.com/article/re-downloading-items-purchased-from
-the-sims-3-store


The items I downloaded from The Sims 3 site are marked as Downloaded or Purchased, but I cannot install them!
https://help.ea.com/article/i-cant-install-sims-3-items-that-sh
ow-up-as-downloaded


How do I use the Castle Exterior Set in the game?
http://forum.thesims3.com/jforum/posts/list/137758.page

I cannot find Riverview!
https://help.ea.com/article/downloading-riverview-for-the-sims-
3


I have questions about Barnacle Bay.
http://forum.thesims3.com/jforum/posts/list/350890.page

How do I install Hidden Springs?
https://help.ea.com/article/how-to-install-the-sims-3-hidden-sp
rings


Do I need Ambitions to download the Loads of Laundry set?
http://forum.thesims3.com/jforum/posts/list/294640.page

The Sims 3 Store ‘Spring Cleaning’.
http://forum.thesims3.com/jforum/posts/list/382199.page

How do I get my The Sims 3 Showtime Freestyle DJ Booth registration reward?
https://help.ea.com/article/the-sims-3-showtime-locating-the-fr
eestyle-dj-booth


Are there any pre-order promotions for The Sims 3 University Life?
https://help.ea.com/article/what-can-i-get-for-pre-ordering-the
-sims-3-university-life


The Sims Exchange

What are the Exchange rules?
http://forum.thesims3.com/jforum/posts/list/0/206.page

Changes in The Exchange Uploads
http://forum.thesims3.com/jforum/posts/list/174171.page

How can I upload my Sim to the Exchange?
https://help.ea.com/article/how-do-i-upload-a-sim-to-the-sims-3
-exchange


How do I upload a lot onto the Exchange?
https://help.ea.com/article/how-do-i-upload-a-lot-onto-the-exch
ange-in-the-sims-3


How do I save/share an object on The Sims 3?
https://help.ea.com/article/how-do-i-save-share-an-object-on-th
e-sims-3


How do I upload clothing to The Sims 3 Exchange?
https://help.ea.com/article/how-to-upload-clothing-to-the-sims-
3-exchange


How do I download content from The Sims 3 Exchange?
https://help.ea.com/article/how-do-i-download-content-from-the-
sims-3-exchange


Why do I get a 'Premium Content' error message when I try to download from The Exchange?
https://help.ea.com/article/i-get-a-premium-content-error-messa
ge-when-i-try-to-download-from-the-exchange


I cannot see the Sim I downloaded for Sims 3!
https://help.ea.com/article/i-cant-see-the-sim-i-downloaded-for
-sims-3


Game Guides

Traveling 101 in The Sims 3 World Adventures.
https://help.ea.com/article/traveling-101-in-the-sims-3-world-a
dventures


How do I give and receive gifts in The Sims 3 Supernatural?
https://help.ea.com/article/how-do-i-give-and-receive-gifts-in-
the-sims-3-supernatural


I have other questions about The Sims 3 Supernatural.
https://help.ea.com/article/the-sims-3-supernatural-faq

What are the new features of The Sims 3 Seasons?
https://help.ea.com/article/the-new-features-of-the-sims-3-seas
ons


How can I control the seasons and weather in the new The Sims 3 Seasons?
https://help.ea.com/article/how-can-i-control-the-seasons-and-w
eather-in-the-new-the-sims-3-seasons-expansion


What are the features of The Sims 3 70s, 80s, & 90s stuff pack?
https://help.ea.com/article/the-sims-3-70s-80s-90s-stuff-pack-f
eatures


What are the features of The Sims 3 University Life?
https://help.ea.com/article/the-sims-3-university-life-expansio
n-pack


What are the different versions of The Sims 3 University Life?
https://help.ea.com/article/what-are-the-different-versions-of-
the-sims-3-university-life


How do I create a Story in The Sims 3?
https://help.ea.com/article/creating-a-story
http://www.thesims3.com/contentDetail.html?contentId=469

How do I create a Movie in The Sims 3?
http://www.thesims3.com/contentDetail.html?contentId=471

Can I edit my Sim in The Sims 3 after I have created it?
https://help.ea.com/article/can-i-edit-my-sim-in-sims-3-after-i
-have-created-it


How do I open the cheat console in The Sims 3?
https://help.ea.com/article/opening-the-cheat-console-in-sims-3

Why can I not finish buying this house in The Sims 3 on the Wii?
https://help.ea.com/article/sims-3-house-placement-issue-on-wii

Sims3.com Website

How can I recover or change my Sims3.com password?
https://help.ea.com/article/recovering-or-changing-a-lost-sims3
-com-password


What browser versions does The Sims 3 website support?
http://www.thesims3.com/gettingstarted/browserupgrade

What are and where can I find the Forum Rules?
http://forum.thesims3.com/jforum/posts/list/279031.page

Submitting Reports
http://forum.thesims3.com/jforum/posts/list/331795.page

EA Account Suspension Policy
https://help.ea.com/article/electronic-arts-account-suspension-
policy


Electronic Arts Terms of Service
http://tos.ea.com/legalapp/WEBTERMS/US/en/PC

Electronic Arts Privacy Policy
http://tos.ea.com/legalapp/WEBPRIVACY/US/en/PC

The Sims 3 Store Digital Services Agreement
http://store.thesims3.com/dsa.html

How do I create an Avatar on TheSims3.com?
https://help.ea.com/article/how-do-i-create-an-avatar-on-thesim
s3-com


How do I clear my browser's cache?
https://help.ea.com/article/clearing-your-browsers-cache

I need help and information on Java.
https://help.ea.com/article/java-help-and-information

Macs

Can I play Sims 3 on a Mac?
https://help.ea.com/article/can-i-play-the-sims-3-on-a-mac

Is Origin available for Mac?
http://forum.thesims3.com/jforum/posts/list/644084.page

Are there any differences between Origin for PC and Origin for Mac?
https://help.ea.com/article/are-there-any-differences-between-t
he-mac-origin-client-and-the-pc-origin-client


How do I install The Sims 3 and the expansions on Mac OS X?
https://help.ea.com/article/installing-sims-3-and-its-expansion
s-on-a-mac-os-x


I am having trouble patching The Sims 3 in Mac OS X. What can I do?
http://forum.thesims3.com/jforum/posts/list/549552.page

When installing an expansion or stuff pack I get a "Select a volume where The Sims 3.localized/The Sims3.app is already installed" message.
http://forum.thesims3.com/jforum/posts/list/395830.page

My game installer keeps getting stuck in Mac OS X.
https://help.ea.com/en/article/sims-3-on-mac-installation-stuck
-at-32-or-34-files-troubleshooting


I am having a "disc authentication" error when running The Sims 3 under Mac OS X.
https://help.ea.com/article/the-sims-3-disc-authorization-failu
re-workaround


How do I verify and repair disk permissions in Mac OS X?
https://help.ea.com/article/how-do-i-verify-and-repair-mac-disk
-permissions


How do I repair my boot drive in Mac OS X?
https://help.ea.com/article/how-do-i-repair-the-mac-hd

How do I find out the version number of my The Sims 3 game?
https://help.ea.com/article/how-to-make-sure-your-sims-3-game-i
s-up-to-date-on-mac


How do I update Mac OS X?
https://help.ea.com/article/how-to-update-software-on-a-mac-lio
n-and-snow-leopard


My graphics look strange when I load up Create A Sim on my Mac.
https://help.ea.com/article/graphical-errors-in-create-a-sim-on
-mac


I cannot download or install content from The Sims 3 Exchange or The Sims 3 Store on my Mac.
https://help.ea.com/article/troubleshooting-exchange-sims-3-sto
re-downloads-on-mac


How do I recover a missing saved game in The Sims 3 on Mac?
https://help.ea.com/article/how-to-recover-a-missing-saved-game
-in-the-sims-3-on-mac


How can I clear my game cache files in Mac OS X?
https://help.ea.com/article/how-to-clear-your-cache-for-the-sim
s-3-on-a-mac


How do I uninstall my Sims 3 expansion pack or stuff pack?
https://help.ea.com/article/how-to-uninstall-sims-3-expansion-a
nd-stuff-packs-on-mac


How do I manually remove my Sims 3 game from Origin for Mac?
https://help.ea.com/article/how-do-i-manually-remove-a-game-fro
m-my-games-on-origin-using-mac


I am having other issues with The Sims 3 on Mac.
https://help.ea.com/article/why-am-i-having-trouble-downloading
-installing-or-launching-the-sims-3-and-its-expansions-on-mac

http://forum.thesims3.com/jforum/posts/list/696147.page

More Topics

Why am I losing connection to EA servers?
https://help.ea.com/article/losing-connection-to-ea-servers

I need help downloading and installing Store and Exchange content.
http://forum.thesims3.com/jforum/posts/list/3384.page

Hw do Hairs and Clothing apply across different age groups?
http://forum.thesims3.com/jforum/posts/list/3290.page

What is The Sims Freeplay?
https://help.ea.com/article/sims-freeplay-faq

I have questions about The Sims Freeplay Supernatural update.
https://help.ea.com/article/the-sims-freeplay-supernatural-upda
te-faq


Where can I find more help and tutorials?
https://help.ea.com/article/need-more-help-check-out-the-tutori
als-on-the-sims-3-com

http://forum.thesims3.com/jforum/posts/list/331799.page

The Sims 2 Ultimate Collection FAQ
http://help.ea.com/en/article/the-sims-2-ultimate-collection-fa
q


How do I get The Sims 2 Ultimate Collection?!
http://help.ea.com/en/article/how-to-get-the-sims-2-ultimate-co
llection


The Sims 4 Announcement
http://forum.thesims3.com/jforum/posts/list/675024.page

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