Hi folks,

This is the Master Help Thread. This will be the home for common questions and will be posted here with a link.

This page is divided into several sections. Press the keyboard combo Control F (CTRL-F) to use your web browser's built in search tool to locate what you need.

Master Help Sections

Introduction
EA Help Center
Customer Support
Drivers/DirectX
Game System Requirements
Installing
Origin
Steam
Patching
Starting
Uninstalling
Crashes/Freezes
Graphic Issues
Gameplay Issues/Corruption
The Sims 3 Store
The Sims Exchange
Game Guides
Sims3.com Website
Macs
More Topics

Introduction

How can I get started with The Sims 3?
http://www.thesims3.com/gettingstarted/faq

Where can I get free stuff for The Sims 3?
http://www.thesims3.com/freeStuff

How come my The Sims 3 game does not have a printed manual?
https://help.ea.com/article/how-come-my-game-does-not-have-a-ga
me-manual

Where can I download The Sims 3 Deluxe manual?
https://help.ea.com/article/the-sims-3-deluxe-manual

How do I register my The Sims 3 game?
https://help.ea.com/article/how-to-register-the-sims-3

Where can I find more information on the EA Warranty Policy?
https://help.ea.com/article/electronic-arts-warranty-policy

Can I enter my serial number later after creating my account?
https://help.ea.com/article/entering-a-sims-3-serial-number-at-
a-later-date

I have a new email address - can I change my email address on my EA Account?
https://help.ea.com/article/i-have-a-new-email-address-can-i-ch
ange-my-email-address-on-my-ea-account

I purchased an Origin digital download game. How can I view my serial number?
https://help.ea.com/article/finding-your-serial-number-for-an-o
rigin-purchase

I lost my serial code for my registered game. How can I retrieve it?
https://help.ea.com/article/sims-serial-number-retrieval-after-
registration

I lost my serial code for my unregistered game. How can I get a replacement?
https://help.ea.com/article/obtaining-a-replacement-registratio
n-code

How do I maintain my account security?
https://help.ea.com/article/how-do-i-keep-my-personal-and-accou
nt-information-safe
https://help.ea.com/article/how-to-maintain-account-security

I think somebody hacked my Origin Account - what can I do?
https://help.ea.com/article/i-think-somebody-hacked-my-origin-a
ccount-what-can-i-do-now

Why am I receiving an Origin password reset email?
https://help.ea.com/article/about-origin-password-reset-emails

Why am I receiving someone else's email?
https://help.ea.com/article/why-am-i-receiving-someone-else-s-g
mail-email

EA Help Center

The New and Improved EA Help Center!
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-
help-center

Where can I find the EA Help Center for Origin?
https://help.ea.com/en/origin

What is Answer HQ?
https://help.ea.com/article/getting-started-with-ea-s-new-answe
r-hq

Customer Support

Do I have to register my copy of The Sims 3 before I can contact Customer Support?
https://help.ea.com/article/registration-requirements-for-conta
cting-sims-3-support

I have questions or issues about actual gameplay in The Sims 3.
https://help.ea.com/article/sims-3-game-play-questions

How can I contact Customer Support?
https://help.ea.com/connect-with-us

How do I log into my EA Help account?
https://help.ea.com/article/how-to-log-in-to-your-ea-help-accou
nt

Who can I contact for The Sims 3 Store support?
https://help.ea.com/article/who-can-i-contact-for-sims-3-store-
support

How do I attach a file to my EA Help Ticket?
https://help.ea.com/article/how-to-attach-a-file-to-your-ea-hel
p-ticket

Where can I find more information on Origin purchase returns and cancellations?
https://help.ea.com/article/returns-and-cancellations

Where can I find more information on Origin EU purchase returns and cancellations?
https://help.ea.com/article/origin-eu-returns-and-cancellations

Drivers/DirectX

How do I run a DXDiag to see if my drivers are out of date?
https://help.ea.com/article/how-to-gather-dxdiag-information

How do I update my drivers?
https://help.ea.com/article/finding-devices-and-updating-driver
s

Game System Requirements

I am experiencing hardware issues with The Sims 3 Seasons.
https://help.ea.com/article/the-sims-3-seasons-known-hardware-i
ssues

How do I know if my computer will run The Sims 3?
https://help.ea.com/article/how-do-i-know-if-my-computer-will-r
un-the-sims-3

Is The Sims 3 and its expansions compatible with Windows 7?
https://help.ea.com/article/windows-7-compatibility
https://help.ea.com/article/running-the-sims-3-under-windows-7

What are the minimum system requirements for The Sims 3?
https://help.ea.com/article/minimum-system-requirements-for-the
-sims-3

What are the minimum system requirements for The Sims 3 World Adventures?
https://help.ea.com/article/sims-3-world-adventures-minimum-sys
tem-requirements

What are the minimum system requirements for The Sims 3 Ambitions?
https://help.ea.com/article/RN1347

What are the minimum system requirements for The Sims 3 Late Night?
https://help.ea.com/article/sims-3-late-night-system-requiremen
ts

What are the minimum system requirements for The Sims 3 Pets?
https://help.ea.com/article/the-sims-3-pets-minimum-system-requ
irements

What are the minimum system requirements for The Sims 3 Showtime?
https://help.ea.com/article/what-are-the-system-requirements-fo
r-the-sims-3-showtime

What are the minimum system requirements for The Sims 3 Supernatural?
https://help.ea.com/article/the-sims-3-supernatural-system-requ
irements

What are the minimum system requirements for The Sims 3 Seasons?
https://help.ea.com/article/what-are-the-minimum-specifications
-for-the-sims-3-seasons

What are the minimum system requirements for The Sims 3 University Life?
https://help.ea.com/article/minimum-system-requirements-for-the
-sims-3-university-life

I am having installation issues with my The Sims 3 game.
https://help.ea.com/article/performance-and-or-installation-iss
ues-with-the-sims-3

Installing

In what order should I install my Sims 3 base game and expansions?
https://help.ea.com/article/the-sims-3-installation-order

I am getting a 'No disk in drive' error message.
https://help.ea.com/article/trouble-installing-the-sims-3-from-
an-install-disk

I am having issues with the installer.
https://help.ea.com/article/installation-troubleshooter

I am getting an error entering my serial number.
https://help.ea.com/article/the-sims-3-serial-code-troubleshoot
ing-steps

I am still getting an error entering my serial number!
https://help.ea.com/article/access-code-given-does-not-make-the
-game-work

I get a 'Transfer Error' or 'Cyclic Redundancy Check' message during installation.
https://help.ea.com/article/RN12
https://help.ea.com/article/receiving-transfer-error-or-cyclic-
redundancy-check-error-message-during-installation

Origin

What is Origin?
https://help.ea.com/article/general-information-about-origin

Does Origin support Windows 7?
https://help.ea.com/article/origin-and-windows-7

Where can I find more information on the Origin End User License Agreement?
https://help.ea.com/article/ea-software-end-user-license-agreem
ent-for-origin-application-and-related-services

Where can I find more information on the Origin Privacy Policy?
https://help.ea.com/article/origin-and-ea-privacy-policy

Where is the Origin FAQ?
https://help.ea.com/article/origin-faq

What are the features of Origin?
https://help.ea.com/article/new-features-in-origin

Cloud Saving in Origin FAQ
https://help.ea.com/article/cloud-saving-in-origin

What is Cloud Saving in Origin?
https://help.ea.com/article/what-is-cloud-saving

How do I know if my Origin game supports Cloud Saving?
https://help.ea.com/article/how-do-i-know-if-a-game-i-purchased
-through-origin-com-supports-cloud-saving

How do I enable Cloud Saving in Origin?
https://help.ea.com/article/how-can-i-enable-cloud-saving

What are the benefits of Cloud Saving in Origin?
https://help.ea.com/article/what-are-the-benefits-of-cloud-savi
ng

What is the storage limit for Cloud Saving in Origin?
https://help.ea.com/article/is-there-a-limit-to-the-amount-of-d
ata-i-can-have-stored-in-the-cloud

What are the minimum system requirements for Origin?
https://help.ea.com/article/minimum-requirements-for-origin

How do I update my outdated or expired Origin?
https://help.ea.com/article/how-to-upgrade-an-outdated-or-expir
ed-version-of-origin-8-4-or-older

I am getting an Origin error message about updating Windows.
https://help.ea.com/article/origin-error-message-about-updating
-windows

What can I do if I get Origin Error 7049:408?
https://help.ea.com/article/what-can-i-do-if-i-get-origin-error
-7049-408

I am having connection issues with Origin.
https://help.ea.com/article/connection-issues-with-origin

What programs can cause a conflict with Origin?
https://help.ea.com/article/programs-that-may-cause-conflicts-w
ith-origin

How do I create an Origin account?
https://help.ea.com/article/how-to-create-your-origin-account

Why is Origin asking me to set up a security question?
https://help.ea.com/article/why-is-origin-asking-me-to-set-up-a
-security-question

How do I change my security question and answer?
https://help.ea.com/article/how-do-I-change-my-security-questio
n-and-answer

What is an Origin ID?
https://help.ea.com/article/what-is-an-ea-id-origin-id

How can I change my Origin ID?
https://help.ea.com/article/change-your-origin-id

I am having an issue with importing my Gamertag or PSN info into Origin.
https://help.ea.com/article/origin-psn-and-gamertag-importing-i
ssue

I forgot my Origin/EA account. What can I do?
https://help.ea.com/article/forgot-my-origin-ea-account-or-if-i
ts-linked

I forgot my Origin email or password for the account I set up via my mobile application.
https://help.ea.com/article/i-forgot-my-origin-email-or-passwor
d-for-the-account-i-set-up-via-my-mobile-app-what-can-I-do

I changed my Origin account email address via the web, and now I cannot log back into Origin!
https://help.ea.com/article/changing-your-origin-account-email-
from-the-web

How do I close my Origin/EA account?
https://help.ea.com/article/how-do-i-close-an-origin-ea-account

I cannot start Origin using the Google Chrome web browser.
https://help.ea.com/article/why-am-i-unable-to-launch-origin-th
rough-google-chrome

I am having problems logging into Origin.
https://help.ea.com/article/invalid-names-and-special-character
s

How do I import my EA friends into Origin?
https://help.ea.com/article/how-do-i-import-my-ea-friends-into-
origin

I cannot see my friends in my Friend List on Origin.
https://help.ea.com/article/i-can-t-see-my-friends-in-my-friend
-list-on-origin

How do I download my new game on Origin?
https://help.ea.com/article/how-do-i-download-my-new-game-on-or
igin

I am getting a launch error when installing games through Origin.
https://help.ea.com/article/launch-error-while-installing-games
-in-origin

My game will not install through Origin.
https://help.ea.com/article/my-game-downloaded-through-origin-b
ut-will-not-install

My game will not launch from Origin.
https://help.ea.com/article/game-wont-launch-from-origin

My game still will not launch from Origin!
https://help.ea.com/article/i-cannot-load-my-game-from-origin-o
r-i-am-having-issues-in-game

I have questions about the Origin code redemption.
https://help.ea.com/article/origin-code-redemption-faq

How do I activate the Origin in game overlay feature?
https://help.ea.com/article/how-to-enable-the-in-game-feature-i
n-all-games-available-in-origin

How do I get help from within the Origin in game overlay?
https://help.ea.com/article/how-to-get-help-from-within-the-ori
gin-igo

How do I view my Origin purchase history through the EA website?
https://help.ea.com/article/origin-purchase-history-link

How do I view my Origin purchase history through the Origin download manager?
https://help.ea.com/article/viewing-your-purchase-history

How can I make a change to my Origin order?
https://help.ea.com/article/how-can-i-make-a-change-to-my-origi
n-order

Why do I not see my purchase in Origin?
https://help.ea.com/article/purchased-download-not-visible-in-o
rigin

The Origin "My Games" list is blank!
https://help.ea.com/article/origin-my-games-list-is-blank

Why is my game taking such a long time to download?
https://help.ea.com/article/sims-3-download-times

I lost connection while downloading through Origin.
https://help.ea.com/article/download-stops-before-completion

My Origin download stopped unexpectedly. What can I do?
https://help.ea.com/article/origin-download-stops

How do I manually uninstall Origin?
https://help.ea.com/article/manually-uninstalling-origin

Why do I need to back up my files before uninstalling Origin?
https://help.ea.com/article/why-do-i-need-to-back-up-files-prio
r-to-uninstalling-origin

How do I activate a digital download for my The Sims 3 game?
https://help.ea.com/article/redeem-your-serial-code-in-origin

How do I place an order through Origin?
https://help.ea.com/article/placing-an-order-through-origin

I have other questions about ordering and payment through Origin.
https://help.ea.com/article/ordering-payment-information

What is preloading?
https://help.ea.com/article/origin-pre-load-faq

Will my games or entitlements expire in Origin?
https://help.ea.com/article/no-expiration-for-origin-downloads

What are Origin Free Trials?
https://help.ea.com/article/origin-free-trials-faq

Where can I find the Origin forums?
http://forum.ea.com/eaforum/categories/show/214.page

Steam

Why can I not install any expansions to my Steam version of The Sims 3?
https://help.ea.com/article/EA-Policy-on-Selling-Games-on-Third
-Party-Download-Sites

I purchased The Sims 3 through Steam and cannot download content from the Exchange and/or Store.
https://help.ea.com/article/troubleshooting-exchange-sims-3-sto
re-downloads-on-pc

Why can I not use the Create a World tool with my Steam Sims 3 game?
http://forum.thesims3.com/jforum/posts/list/0/649765.page

Patching

How do I find out the version number my installed The Sims 3 game?
https://help.ea.com/article/how-to-make-sure-your-sims-3-game-i
s-up-to-date-on-pc

Where can I find the latest patch notes for The Sims 3?
http://www.thesims3.com/game/patches

Why can I not download the latest patch for The Sims 3?
https://help.ea.com/article/downloading-the-latest-update-for-t
he-sims-3

I am having trouble patching The Sims 3. What can I do?
https://help.ea.com/article/problems-patching-the-sims-3

Where can I find manual incremental game updates?
http://forum.thesims3.com/jforum/posts/list/188505.page

Where can I find manual cumulative game updates?
http://forum.thesims3.com/jforum/posts/list/175477.page

My game launcher no longer works after updating!
https://help.ea.com/article/the-sims-3-launcher-will-not-open-o
r-load-after-update-patch

Starting

I installed The Sims 3 (and its expansion packs) with a disc, and now I cannot get them to play!
https://help.ea.com/article/using-your-disc-to-play-the-sims-3

I am having a "disc authentication" error.
https://help.ea.com/article/what-steps-can-i-take-to-attempt-to
-correct-a-disc-authentication-error

I am having other disc issues!
https://help.ea.com/article/cd-rom-troubleshooting

I am receiving a 'Service initialization failed (0x065d0274)' error.
https://help.ea.com/article/sims-3-error-service-initialization
-failed-0x065d0274

I am experiencing 0.0.0.0 and base game incompatibility.
http://forum.thesims3.com/jforum/posts/list/215585.page

I am getting a version incompatible error when I start The Sims 3 Launcher.
https://help.ea.com/article/version-incompatible-error-in-the-s
ims-3-launcher

I'm getting a "Device 0 cannot run this title" error message.
https://help.ea.com/article/unable-to-start-game-device-0-canno
t-run-this-title-message-in-the-sims-3

I cannot get The Sims 3 Late Night to start from the launcher, what can I do?
https://help.ea.com/article/sims-3-late-night-not-starting-from
-launcher

Why does the game crash after a full black screen?
https://help.ea.com/article/black-screens-crashing-or-freezing-
in-sims-3-try-windowed-mode

I recently installed The Sims 3: Ambitions, and now Create a World will not work.
https://help.ea.com/article/create-a-world-issues-with-sims-3-a
mbitions

My game is crashing and I am using NVidia graphics.
https://help.ea.com/article/latest-nvidia-drivers-crashing-the-
sims-3

How do I clear my Temporary Files?
https://help.ea.com/article/clearing-your-temporary-files

Uninstalling

How do I de-authorize my computer from running The Sims 3 (digital download)?
https://help.ea.com/article/using-the-de-authorization-tool-for
-the-sims-3

What are the EA De-Authorization Tools?
https://help.ea.com/article/ea-de-authorization-management-tool
s

How do I back up my Sims 3 files?
https://help.ea.com/article/backing-up-your-sims-3-files

How do I back up my saved games?
https://help.ea.com/article/how-do-i-backup-my-saved-games-in-t
he-sims-3

How do I manually uninstall The Sims 3: Seasons?
http://help.ea.com/article/the-sims-3-seasons-manual-uninstall

How do I manually uninstall The Sims 3: Supernatural?
http://help.ea.com/article/the-sims-3-supernatural-manual-unins
tall

How do I manually uninstall The Sims 3: Katy Perry's Sweet Treats?
https://help.ea.com/article/manually-uninstalling-the-sims-3-ka
ty-perry-sweet-treats

How do I manually uninstall The Sims 3: Showtime?
https://help.ea.com/article/manually-uninstalling-the-sims-3-sh
owtime

How do I manually uninstall The Sims 3: Master Suite Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-ma
ster-suite-stuff

How do I manually uninstall The Sims 3: Pets?
https://help.ea.com/article/the-sims-3-pets-manual-uninstall

How do I manually uninstall The Sims 3: Town Life Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-to
wn-life-stuff

How do I manually uninstall The Sims 3: Generations?
https://help.ea.com/article/manually-uninstalling-the-sims-3-ge
nerations

How do I manually uninstall The Sims 3: Outdoor Living Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-ou
tdoor-living-stuff

How do I manually uninstall The Sims 3: Late Night?
https://help.ea.com/article/manually-uninstalling-the-sims-3-la
te-night

How do I manually uninstall The Sims 3: Fast Lane Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-fa
st-lane-stuff

How do I manually uninstall The Sims 3 Ambitions?
https://help.ea.com/article/manually-uninstalling-the-sims-3-am
bitions

How do I manually uninstall The Sims 3: High End Loft Stuff?
https://help.ea.com/article/manually-uninstalling-the-sims-3-hi
gh-end-loft-stuff

How do I manually uninstall The Sims 3 World Adventures?
https://help.ea.com/article/manually-uninstalling-the-sims-3-wo
rld-adventures

How do I manually uninstall The Sims 3?
https://help.ea.com/article/manually-uninstalling-the-sims-3

Crashes/Freezes

I am having performance issues with my The Sims 3 game.
https://help.ea.com/article/performance-and-or-installation-iss
ues-with-the-sims-3

My game keeps crashing on Windows Vista/Windows 7, what can I do to fix it?
https://help.ea.com/article/dep-settings-for-sims-3-on-vista-an
d-windows-7

My game crashes after installing Exchange/Custom Content.
https://help.ea.com/article/game-crashes-after-installing-excha
nge-custom-content

My game freezes and I am using an NVidia SLI/ATI CrossFire setup.
http://forum.thesims3.com/jforum/posts/list/475903.page

How do I end background tasks?
https://help.ea.com/article/ending-background-tasks

My game is crashing/freezing after updating!
https://help.ea.com/article/sims-3-crash-freeze-troubleshooting
-after-patch-1-33

Graphic Issues

Why am I getting graphic issues?
https://help.ea.com/article/troubleshooting-graphics-issues-in-
the-sims-3

I have The Sims 3 Pets and my pets look weird and stretched!
https://help.ea.com/article/help-my-pets-look-weird-and-stretch
ed-pc

My graphics in Sims 3 appear slow and choppy.
https://help.ea.com/article/graphics-in-the-sims-3-appear-slow-
and-choppy

Why are my textures flickering in The Sims 3?
https://help.ea.com/article/textures-flickering-and-other-graph
ical-issues-in-sims-3

My graphics seem overly boxy.
https://help.ea.com/article/i-see-overly-boxy-or-blocky-graphic
s-in-the-sims-3

My graphics seem blurry.
http://forum.thesims3.com/jforum/posts/list/0/547342.page

How can I lower my graphics settings?
https://help.ea.com/article/lowering-your-graphics-settings-in-
the-sims-3

I see disjointed Sims and other graphical issues when I run The Sims 3.
https://help.ea.com/article/disjointed-sims-and-other-graphics-
issues-in-sims-3-intel-965-chipset

I cannot see the roof I built in The Sims 3! What can I do?
https://help.ea.com/article/i-cant-see-the-roof-i-built-in-the-
sims-3

Gameplay Issues/Corruption

I have questions about The Sims Social.
https://help.ea.com/article/frequently-asked-questions-about-th
e-sims-social

How do I change gender in The Sims Social?
https://help.ea.com/article/gender-change-in-the-sims-social

How do I find my missing room in The Sims Social?
https://help.ea.com/article/how-to-find-your-missing-main-room-
in-the-sims-social

Where can I find out more about Land Expansion in The Sims Social?
https://help.ea.com/article/the-sims-social-land-expansion

I am getting 'A serious error has occurred' message.
https://help.ea.com/article/RN355

My game is acting strange.
https://help.ea.com/article/unexplained-issues-with-items-or-ev
ents-while-playing

My Sim has bad food in the refrigerator.
https://help.ea.com/article/bad-food-in-refrigerator

I am having lost relationships, interactions, and locations.
https://help.ea.com/article/RN2260

I ordered a pizza. Where is it?
https://help.ea.com/article/i-ordered-a-pizza-in-sims-3-but-my-
sim-never-got-it-where-is-my-pizza

My Sim is stuck!
https://help.ea.com/article/how-to-reset-your-sim-in-the-sims-3

My Sim is stuck in the bathtub!
https://help.ea.com/article/RN1304

I get an error when I try to save my game.
https://help.ea.com/article/i-get-an-error-message-when-i-try-t
o-save-my-sims-3-game

I get Error 12, 13, or 16 when I try to save my game!
https://help.ea.com/article/sims-3-world-adventures-error-12-13
-or-16

Why can I not use Ultra-Speed?
https://help.ea.com/article/graphical-errors-in-sims-3-ultra-sp
eed-mode

The Sims 3 Store

How do I get started using The Sims 3 Store?
https://help.ea.com/article/RN1305
https://help.ea.com/article/purchasing-items-from-the-sims-3-st
ore

What are Featured Store Items?
http://www.thesims3.com/gettingstarted/fsi

What are SimPoints?
https://help.ea.com/article/RN1306

I cannot redeem my Cash Card.
https://help.ea.com/article/RN1323

How do I get my 1000 SimPoints from The Sims 3?
https://help.ea.com/article/RN15

I did not get SimPoints for registering Ambitions.
https://help.ea.com/article/did-not-get-sim-points-for-register
ing-ambitions

Can I use my existing EA.com account to access The Sims 3 Store?
https://help.ea.com/article/can-i-use-my-existing-ea-com-accoun
t-to-use-the-sims-3-store

I cannot download or install content from The Sims 3 Store.
https://help.ea.com/article/troubleshooting-exchange-sims-3-sto
re-downloads-on-pc

I purchased an item on The Sims 3 Store, but I cannot find it. Where is it?
https://help.ea.com/article/i-purchased-an-item-on-the-sims-3-s
tore-but-i-cant-find-it
https://help.ea.com/article/seeing-all-items-purchased-from-the
-sims-3-store

I purchased items from The Sims 3 Store. How do I get it into my game?
https://help.ea.com/article/adding-purchased-items-to-the-sims-
3

I cannot see the items I purchased in the game!
https://help.ea.com/article/i-cant-see-the-item-i-purchased-fro
m-the-sims-3-store-in-my-game

I cannot see my custom content items in the game!
https://help.ea.com/article/i-can-t-see-my-custom-content-items
-in-game-for-the-sims-3

How do I use Shop Mode?
http://www.thesims3.com/contentDetail.html?contentId=211983

How can I re-download items I have purchased from The Sims 3 Store?
https://help.ea.com/article/re-downloading-items-purchased-from
-the-sims-3-store

I entered my Collector's Edition code (and my pre-order code), but I was not able to download my car.
https://help.ea.com/article/accessing-your-sims-3-automobile

I put in the code for my sports car, but it did not show up in the downloaded section or the game!
https://help.ea.com/article/RN2139

The items I downloaded from The Sims 3 site are marked as Downloaded or Purchased, but I cannot install them!
https://help.ea.com/article/i-cant-install-sims-3-items-that-sh
ow-up-as-downloaded

How do I use the Castle Exterior Set in the game?
http://forum.thesims3.com/jforum/posts/list/137758.page

How do I get an Online Pass for The Sims 3 on PS3?
https://help.ea.com/article/sims-3-online-pass-instructions

I cannot find Riverview!
https://help.ea.com/article/downloading-riverview-for-the-sims-
3

I have questions about Barnacle Bay.
http://forum.thesims3.com/jforum/posts/list/350890.page

How do I install Hidden Springs?
https://help.ea.com/article/how-to-install-the-sims-3-hidden-sp
rings

Do I need Ambitions to download the Loads of Laundry set?
http://forum.thesims3.com/jforum/posts/list/294640.page

The Sims 3 Store ‘Spring Cleaning’.
http://forum.thesims3.com/jforum/posts/list/382199.page

How do I get my The Sims 3 Pets limited edition content?
https://help.ea.com/article/how-to-get-the-sims-3-pets-limited-
edition-content

How do I get my The Sims 3 Showtime limited/collector's edition content?
https://help.ea.com/article/how-do-i-get-ce-le-content-for-the-
sims-3-showtime

How do I get my The Sims 3 Showtime Freestyle DJ Booth registration reward?
https://help.ea.com/article/the-sims-3-showtime-locating-the-fr
eestyle-dj-booth

Are there any pre-order promotions for The Sims 3 Supernatural?
https://help.ea.com/article/the-sims-3-supernatural-pre-order-i
nformation

Are there any pre-order promotions for The Sims 3 University Life?
https://help.ea.com/article/what-can-i-get-for-pre-ordering-the
-sims-3-university-life

How do I get my The Sims 3 Seasons limited edition content?
https://help.ea.com/article/sims-3-seasons-pre-order-issues

The Sims Exchange

What are the Exchange rules?
http://forum.thesims3.com/jforum/posts/list/0/206.page

Changes in The Exchange Uploads
http://forum.thesims3.com/jforum/posts/list/174171.page

How can I upload my Sim to the Exchange?
https://help.ea.com/article/how-do-i-upload-a-sim-to-the-sims-3
-exchange

I cannot See the Sim I uploaded.
https://help.ea.com/article/the-sim-i-uploaded-doesnt-show-in-u
ploaded-sims-for-my-avatar

How do I upload a lot onto the Exchange?
https://help.ea.com/article/how-do-i-upload-a-lot-onto-the-exch
ange-in-the-sims-3

How do I save/share an object on The Sims 3?
https://help.ea.com/article/how-do-i-save-share-an-object-on-th
e-sims-3

How do I upload clothing to The Sims 3 Exchange?
https://help.ea.com/article/how-to-upload-clothing-to-the-sims-
3-exchange

How do I download content from The Sims 3 Exchange?
https://help.ea.com/article/how-do-i-download-content-from-the-
sims-3-exchange

Why do I get a 'Premium Content' error message when I try to download from The Exchange?
https://help.ea.com/article/i-get-a-premium-content-error-messa
ge-when-i-try-to-download-from-the-exchange

I downloaded items from the Exchange. How do I get them into my game?
https://help.ea.com/article/RN1293

I cannot see the Sim I downloaded for Sims 3!
https://help.ea.com/article/i-cant-see-the-sim-i-downloaded-for
-sims-3

Game Guides

Traveling 101 in The Sims 3 World Adventures.
https://help.ea.com/article/traveling-101-in-the-sims-3-world-a
dventures

Jobs before The Sims 3: Ambitions.
https://help.ea.com/article/jobs-before-sims-3-ambitions

How do I give and receive gifts in The Sims 3 Supernatural?
https://help.ea.com/article/how-do-i-give-and-receive-gifts-in-
the-sims-3-supernatural

I have other questions about The Sims 3 Supernatural.
https://help.ea.com/article/the-sims-3-supernatural-faq

What are the new features of The Sims 3 Seasons?
https://help.ea.com/article/the-new-features-of-the-sims-3-seas
ons

How can I control the seasons and weather in the new The Sims 3 Seasons?
https://help.ea.com/article/how-can-i-control-the-seasons-and-w
eather-in-the-new-the-sims-3-seasons-expansion

What are the features of The Sims 3 70s, 80s, & 90s stuff pack?
https://help.ea.com/article/the-sims-3-70s-80s-90s-stuff-pack-f
eatures

What are the features of The Sims 3 University Life?
https://help.ea.com/article/the-sims-3-university-life-expansio
n-pack

What are the different versions of The Sims 3 University Life?
https://help.ea.com/article/what-are-the-different-versions-of-
the-sims-3-university-life

Are the Sims speaking English?
https://help.ea.com/article/RN3699

How do I use Create-A-Sim?
https://help.ea.com/article/the-sims-3-create-a-sim-in-depth-ov
erview

How do I create a Story in The Sims 3?
https://help.ea.com/article/creating-a-story
http://www.thesims3.com/contentDetail.html?contentId=469

How do I create a Movie in The Sims 3?
http://www.thesims3.com/contentDetail.html?contentId=471

Can I edit my Sim in The Sims 3 after I have created it?
https://help.ea.com/article/can-i-edit-my-sim-in-sims-3-after-i
-have-created-it

How do I open the cheat console in The Sims 3?
https://help.ea.com/article/opening-the-cheat-console-in-sims-3

How do I manually disable Story Progression?
https://help.ea.com/article/RN1324

Why can I not finish buying this house in The Sims 3 on the Wii?
https://help.ea.com/article/sims-3-house-placement-issue-on-wii

I see a fish swimming in the water when I play The Sims 3 in my mobile. Can I go fishing?
https://help.ea.com/article/fishing-in-sims-3-for-mobile

Sims3.com Website

What browser versions does The Sims 3 website support?
http://www.thesims3.com/gettingstarted/browserupgrade

Why am I getting an error when signing into The Sims 3 web page?
https://help.ea.com/article/why-am-i-getting-an-error-when-i-si
gn-into-the-sims-3-webpage

What are and where can I find the Forum Rules?
http://forum.thesims3.com/jforum/posts/list/279031.page

Submitting Reports
http://forum.thesims3.com/jforum/posts/list/331795.page

EA Account Suspension Policy
http://help.ea.com/article/electronic-arts-account-suspension-p
olicy

Electronic Arts Terms of Service
http://tos.ea.com/legalapp/WEBTERMS/US/en/PC

Electronic Arts Privacy Policy
http://www.ea.com/1/privacy-policy

The Sims 3 Store Digital Services Agreement
http://store.thesims3.com/dsa.html

How do I create an account on TheSims3.com?
https://help.ea.com/article/RN1290

How can I recover or change my password?
https://help.ea.com/article/RN1294

How do I create an Avatar on TheSims3.com?
https://help.ea.com/article/how-do-i-create-an-avatar-on-thesim
s3-com

The 'Make My Avatar' link is not appearing on the Sims 3 site! Where is it?
https://help.ea.com/article/the-make-my-avatar-link-is-not-appe
aring-on-the-sims-3-site

How do I clear my browser's cache?
https://help.ea.com/article/clearing-your-browsers-cache

I need help and information on Java.
https://help.ea.com/article/java-help-and-information

Macs

Can I play Sims 3 on a Mac?
https://help.ea.com/article/can-i-play-the-sims-3-on-a-mac

Is Origin available for Mac?
http://forum.thesims3.com/jforum/posts/list/644084.page

Are there any differences between Origin for PC and Origin for Mac?
https://help.ea.com/article/are-there-any-differences-between-t
he-mac-origin-client-and-the-pc-origin-client

How do I install The Sims 3 and the expansions on Mac OS X?
https://help.ea.com/article/installing-sims-3-and-its-expansion
s-on-a-mac-os-x

I am having trouble patching The Sims 3 in Mac OS X. What can I do?
http://forum.thesims3.com/jforum/posts/list/549552.page

When installing an expansion or stuff pack I get a "Select a volume where The Sims 3.localized/The Sims3.app is already installed" message.
http://forum.thesims3.com/jforum/posts/list/395830.page

I am having a "disc authentication" error when running The Sims 3 under Mac OS X.
https://help.ea.com/article/the-sims-3-disc-authorization-failu
re-workaround

How do I verify and repair disk permissions in Mac OS X?
https://help.ea.com/article/how-do-i-verify-and-repair-mac-disk
-permissions

How do I repair my boot drive in Mac OS X?
https://help.ea.com/article/how-do-i-repair-the-mac-hd

How do I find out the version number of my The Sims 3 game?
https://help.ea.com/article/how-to-make-sure-your-sims-3-game-i
s-up-to-date-on-mac

How do I update Mac OS X?
https://help.ea.com/article/how-to-update-software-on-a-mac-lio
n-and-snow-leopard

My graphics look strange when I load up Create A Sim on my Mac.
https://help.ea.com/article/graphical-errors-in-create-a-sim-on
-mac

Does the Sims 3 Store support Mac users?
https://help.ea.com/article/does-the-sims-3-store-support-mac-u
sers

I cannot download or install content from The Sims 3 Exchange or The Sims 3 Store on my Mac.
https://help.ea.com/article/troubleshooting-exchange-sims-3-sto
re-downloads-on-mac

How can I clear my game cache files in Mac OS X?
https://help.ea.com/article/how-to-clear-your-cache-for-the-sim
s-3-on-a-mac

How do I uninstall my Sims 3 expansion pack or stuff pack?
https://help.ea.com/article/how-to-uninstall-sims-3-expansion-a
nd-stuff-packs-on-mac

How do I manually remove my Sims 3 game from Origin for Mac?
https://help.ea.com/article/how-do-i-manually-remove-a-game-fro
m-my-games-on-origin-using-mac

More Topics

Why am I losing connection to EA servers?
https://help.ea.com/article/losing-connection-to-ea-servers

I need help downloading and installing Store and Exchange content.
http://forum.thesims3.com/jforum/posts/list/3384.page

Hw do Hairs and Clothing apply across different age groups?
http://forum.thesims3.com/jforum/posts/list/3290.page

How do I unlock my Pre-Sale Item Pack for The Sims 3 console?
https://help.ea.com/article/RN2302

The Sims 3 is not working on my iPhone and/or iPod Touch.
https://help.ea.com/article/sims-3-update-for-iphone-and-ipod-t
ouch
https://help.ea.com/article/the-sims-3-is-not-working-on-my-iph
one-ipod

What is The Sims Freeplay?
https://help.ea.com/article/sims-freeplay-faq

I have questions about The Sims Freeplay Supernatural update.
https://help.ea.com/article/the-sims-freeplay-supernatural-upda
te-faq

Where can I find more help and tutorials?
https://help.ea.com/article/need-more-help-check-out-the-tutori
als-on-the-sims-3-com
http://forum.thesims3.com/jforum/posts/list/331799.page